FT On-Site Property Manager - K64 - Serra9Hundred Property

Pan American Properties • Vista, CA

1d • Onsite

About The Position

As the On-Site Resident Manager at our Serra 9Hundred Apartment Homes property, you’ll be both the operational lead and the friendly face of the community. You’ll manage daily property operations, foster a welcoming environment for residents, and ensure financial performance and physical upkeep are on point. The ideal candidate is customer-service oriented, detail-focused, dependable, and able to manage multiple priorities in a high-energy environment. Previous on-site property management experience is required. The On-Site Resident Manager is generally called upon to function in the following areas: 1) establishing and promoting a community environment 2) be available to residents & assist their needs 3) perform administrative responsibilities 4) serve as the primary responsibility for the financial operations of the community by maximizing the income and controlling the expenses of the apartment community.

Requirements

• High school diploma or equivalent (college coursework preferred)
• Minimum 1 year of on-site property management experience (residential, multi-family strongly preferred)
• Strong computer skills (Microsoft Word, Excel, Outlook)
• Knowledge of landlord/tenant law, including Fair Housing compliance
• Strong understanding of basic maintenance operations for apartment communities
• Excellent communication, interpersonal, and organizational skills
• Ability to balance independent decision-making with collaborative teamwork
• Experienced and/or eager to utilize various high-tech, high-performance tools, software and apps for tenant/rent management, maintenance/work order management, project/task management, communication and more!

Responsibilities

• Operate the property in the owner’s best interest, in line with company policies, procedures, and all Fair Housing, State, and Federal laws
• Maintain high occupancy by utilizing effective marketing and leasing strategies
• Clearly explain leases and community policies to new and current residents
• Conduct regular property walks to identify safety issues, maintenance needs, and cleanliness concerns
• Monitor and ensure timely completion of maintenance requests
• Oversee move-ins, move-outs, rent increases, and eviction processes in compliance with policy and timelines
• Address and document resident concerns, policy violations, and disturbances appropriately
• Collect rent, process late fees, issue notices, and manage delinquency follow-ups
• Maintain detailed records and prepare required daily/month-end reports
• Partner with corporate and maintenance teams to resolve issues quickly and effectively
• Participate in company trainings and contribute to property improvement plans

Benefits

• Medical coverage (Anthem and Kaiser options available)
• Dental insurance
• Vision insurance
• Flexible Spending Account (FSA) and Health Savings Account (HSA) options
• Short-Term Disability, Accident Insurance, and Life Insurance
• 401(k) Retirement Plan with a 3% Company Match
• Enjoy a discounted 1-bedroom unit right on-site, immersing yourself in the community you serve.
• Manage day-to-day operations with independence, while knowing you have full access to corporate and maintenance support when needed.
• This role offers more than day-to-day responsibilities. You will join a team that values professionalism, clear communication, accountability, and long-term development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED