On-Site Project Manager (Roofing)

Vertex Service Partners•Charlotte, NC

2h•$60,000 - $60,000•Onsite

About The Position

Vertex Service Partners is a home improvement services company focused on residential roofing and other exterior services across the United States. Backed by Alpine Investors, a top-decile private equity fund with $4.0 billion of committed capital, Vertex is building a best-in-class national platform. Our company is built on our core values—servant leadership, unwavering character, a growth mindset, persistence, empowerment, pace, and fun—and guided by three pillars: being the Employer of Choice, Partner of Choice, and Contractor of Choice. We offer transformative support in operations, marketing, training, talent, finance, and technology, all while preserving the autonomy of local brands. On-Site Project Managers will be a key component in providing our customers with the best experience in the home improvement industry. The Project Manager will be responsible for overseeing our installation crews and working closely with our clients to ensure thorough communication and quality assurance. Project instructions and guidance must be accurately communicated and overseen by the Project Manager in order to uphold client expectations and guarantee a seamless installation, and customer needs and questions must also be addressed swiftly and professionally. Here are some examples of the actual work your day may include: Supervise installation crews on site from start to finish, daily Creating project-specific documents for installation crews to use in the field Communicate adjustments and needs to the office Production team as the project progresses Work closely with homeowners throughout their project to provide excellent customer service Document crew progress of installations through photos and videos To be successful in this role, you need to have a certain amount of knowledge, skills and experience:

Requirements

1-3 years experience managing home improvement projects preferred but not required
Impeccable customer service and organizational skills
Comfortable using ladders and other equipment to safely to access roof and attics
Ability to think independently and outside the box
Ability to triage and troubleshoot challenges, escalating if needed
Able to adapt to and embrace change
Able to work with others and willing to contribute to the team
Excellent customer service skills that turn customers into raving fans
Ability to organize and follow projects and tasks from beginning through completion
Experience in residential roofing, siding, and windows strongly preferred!

Responsibilities

Supervise installation crews on site from start to finish, daily
Creating project-specific documents for installation crews to use in the field
Communicate adjustments and needs to the office Production team as the project progresses
Work closely with homeowners throughout their project to provide excellent customer service
Document crew progress of installations through photos and videos