On-Site Parts Counter Sales

Tidewater Fleet Supply LLC•Virginia Beach, VA

34d•Onsite

About The Position

Tidewater Fleet Supply/TNT Parts, one of the largest independent distributors of fleet, truck, trailer, and heavy equipment parts in the Southeast is rapidly growing and need qualified candidates like you. The On-site Parts Counter Sales position supports fleet personnel with their parts needs while delivering a high level of customer service. This role is based in the Tidewater Fleet Supply on-site parts room located within a fleet services garage. The ideal candidate will be detail-oriented, customer-focused, and comfortable working in a fast-paced, hands-on environment supporting daily fleet operations.

Requirements

A high school diploma or GED is required.
A minimum of 3 years’ experience in parts sales and/or counter operations is required.
Excellent verbal and written communication skills.
Strong organizational and multi-tasking skills.
Enjoy working in a fast-paced customer service environment.
Must have open availability. Some night and weekend will be required.

Responsibilities

Provide excellent customer service at the counter by listening to customers and meeting their needs.
Assist in generating invoices for customer requisitions into ERP system.
Assist in entry of vendor receiving documents into ERP system.
Service customers by identifying needed parts, using parts catalogs, computer system.
Maintain a current knowledge base of all product offerings to identify and fulfill customer needs.
Respond to in person and email inquiries from the Fleet Technicians.
Locate and obtain parts.
Process buyouts for non-stocked parts.
Keep counter and parts room neat and clean.
Occasionally drive company vehicle to pick up parts.
Provide 24-hour support at the city location during emergencies.
Performs other related duties as assigned.