Parts Counter Sales

M&K Truck Centers • Comstock Charter Township, MI

1d • Onsite

About The Position

Join our team as a Parts Counter Salesperson, where you'll play a crucial role in delivering top-notch customer service while managing the sale and distribution of heavy-duty truck parts. This position also involves taking on Service Advisor responsibilities within the service department, ensuring customers receive the right solutions for their needs.

Requirements

• Minimum of 1 year of experience in parts counter sales, specifically related to heavy-duty truck parts.
• Strong ability to read and comprehend instructions and information.
• Excellent communication skills to assist customers effectively at the parts counter and in service interactions.
• Willingness to learn the dealership’s computer system through training.
• Maintain a professional appearance and demeanor.

Nice To Haves

• Experience with Volvo, Mack, Isuzu, and Hino parts is a plus.
• Familiarity with CDK software is a plus.

Responsibilities

• Utilize catalogs and computer systems to identify replacement truck parts, stock numbers, and pricing.
• Assess customer needs through inspections of old parts or descriptions of malfunctions to recommend appropriate replacements.
• Process telephone orders efficiently for Mack and Volvo truck parts.
• Fulfill customer orders from warehouse stock and prepare accurate sales slips or contracts.
• Handle payments and obtain credit authorizations as necessary.
• Conduct regular inventory checks to maintain accurate stock levels in the parts counter.
• Advise customers on substitution or modification of parts when identical replacements are unavailable, ensuring satisfaction.
• Inspect returned parts for defects and facilitate exchanges or refunds as needed.
• Organize and label parts in the warehouse according to established systems for easy retrieval.
• Act as a liaison between customers and the service department, communicating service needs and recommendations.
• Provide support for service-related inquiries and assist in scheduling appointments for vehicle repairs.
• Maintain accurate documentation for service orders, repair requests, and customer interactions.

Benefits

• Competitive salary and benefits package.
• Opportunities for professional development and growth.
• A supportive and dynamic work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed