On-Site Operations Manager - High Volume Mail/Scanning

IST Management Services•St. Louis, MO

8d•$32 - $33•Onsite

About The Position

About IST Management: IST Management Services is the fastest-growing national facilities management company, specializing in Business Process Outsourcing (BPO) solutions. We provide innovative support in physical and digital information management, including Facilities Management, eDiscovery, and Electronic Document Services. Position Summary: The Site Manager is responsible for the overall leadership, performance, and client satisfaction of a high-volume Scanning, Copy, and Mail Services operation. This role includes managing frontline staff, ensuring compliance with service level agreements, maintaining operational efficiency, and serving as the primary liaison between IST Management and the client. The ideal candidate brings strong leadership, process improvement, and customer service skills, with the ability to foster a high-performing and responsive team culture.

Requirements

3+ years of management experience in a facilities, mailroom, digital imaging, or document services environment preferred
Strong leadership and people management skills with the ability to coach and develop teams
Excellent organizational, communication, and problem-solving abilities
Proficient with scanning, imaging, and mailing equipment, as well as workflow optimization
Experience handling confidential materials in compliance with security and privacy protocols
High school diploma or equivalent required; additional education or certifications a plus
Prior experience in a mailroom, scanning, copy center, or facilities services environment required
Excellent organizational and multitasking skills
Proficiency with scanning and imaging systems and standard office equipment
Strong customer service and communication skills
Ability to work Monday–Friday within a shift range of 6:00 AM – 7:00 PM
Must have access to reliable transportation
Professional appearance and demeanor
Lifting up to 55 pounds
Must be able to pass a drug screening and background checks

Nice To Haves

additional education or certifications a plus
additional education or certifications a plus

Responsibilities

Direct and oversee all high-volume mail scanning, copying, and document production operations to ensure accuracy, timeliness, and compliance with contractual SLAs
Lead planning and execution of daily workflow, resource allocation, and staffing strategies to meet dynamic client requirements
Supervise, mentor, and evaluate team performance; implement training and development plans to build a high-performing team
Serve as the primary liaison with the client, addressing escalated issues, managing expectations, and ensuring satisfaction with all on-site services
Enforce compliance with all procedures for handling confidential and time-sensitive materials, ensuring legal and regulatory standards are upheld
Provide regular reporting, performance analytics, and recommendations to senior leadership; identify and implement continuous improvement initiatives
Monitor staff performance and provide on-the-job training, coaching, and support to maintain high service standards
Ensure team adherence to established procedures and protocols for handling confidential and time-sensitive materials
Coordinate maintenance and troubleshooting of scanning, imaging, and mailing equipment to minimize downtime and disruptions
Manage reporting, staffing, and continuous process improvement initiatives to drive productivity and client satisfaction