On-Site Operations and Management (O&M) Lead (N6)

SOFTBANK ROBOTICS AMERICA INC•Juno, TX

12d•Onsite

About The Position

SoftBank Robotics America (SBRA), a member of the SoftBank Group, develops and deploys intelligent robotics solutions at the intersection of artificial intelligence, automation, and real-world business applications. Our technology supports organizations across industries, including hospitality, retail, healthcare, and facilities management, in improving operational efficiency and enhancing customer experiences through robotics and automation. As we continue to scale our presence in physical AI, construction and advanced automation, we are building a collaborative, high-performance environment that values curiosity, operational excellence, and disciplined execution. Position Summary The On-Site Operations and Management (O&M) Lead is responsible for ensuring the long-term operational excellence, reliability, and performance of a mission-critical data center facility. This role assumes full ownership of the facility upon completion, overseeing all aspects of day-to-day operations and maintenance. The O&M Lead is responsible for building and leading the on-site team, implementing operational programs, and ensuring strict adherence to performance standards related to uptime, power, and cooling. This position is ideal for an experienced leader in mission-critical environments who brings deep technical expertise, strong operational discipline, and a commitment to maintaining continuous, uninterrupted operations.

Requirements

Bachelor’s degree in Engineering or a related technical field
10+ years of experience in critical facility management (e.g., data centers, power plants, hospitals, semiconductor facilities)
Deep technical expertise in industrial-scale power and cooling systems
Demonstrated experience managing operations in mission-critical environments with high uptime requirements

Nice To Haves

Direct experience managing operations and maintenance for hyperscale data centers
Experience managing facilities with on-site power generation
Certifications such as Certified Data Centre Professional (CDCP) or Accredited Tier Specialist (ATS)
Experience building or scaling on-site operations teams in complex environments

Responsibilities

Operations and Maintenance Program Development
Develop and implement a comprehensive Operations and Maintenance (O&M) program, including Standard Operating Procedures (SOPs), Method of Procedures (MOPs), and Emergency Operating Procedures (EOPs)
Establish structured processes and controls to support consistent, reliable facility operations
Drive a preventative maintenance strategy to ensure long-term system performance and resilience
Facility Operations and Oversight
Assume full operational ownership of the facility following commissioning and project handover
Oversee all day-to-day operations of mechanical, electrical, and plumbing (MEP) systems
Ensure strict adherence to operational service level agreements (SLAs), particularly those related to uptime, power, and cooling
Team Leadership and Development
Build, lead, and manage a team of Critical Environment Technicians responsible for 24/7 facility operations
Define team structure, training programs, and performance expectations
Foster a culture of accountability, precision, and operational excellence
Maintenance and Vendor Management
Oversee all preventative and corrective maintenance activities across the facility
Manage relationships with third-party service providers and ensure service quality and accountability
Coordinate maintenance schedules to minimize operational risk and disruption
Operational Readiness and Continuous Improvement
Lead the transition from commissioning to steady-state operations with a focus on continuity and reliability
Identify opportunities for process improvements and operational efficiencies
Ensure ongoing compliance with operational standards, safety protocols, and regulatory requirements