O&M Site Manager

Vanderlande•Orlando, FL

1d•Onsite

About The Position

Vanderlande is a global leader in logistics process automation, specializing in automated material handling systems for airports, warehouses, and parcel operations. Our innovative solutions help move millions of products and pieces of luggage around the world every day. With a strong focus on technology, collaboration, and continuous improvement, we are committed to delivering reliable solutions for our customers while providing meaningful career opportunities for our employees. Vanderlande is responsible for the Service & Maintenance of the Baggage Handling System at the Orlando International Airport (MCO). Position Summary: The Operations & Maintenance Manager systematically and efficiently manages contract execution and analysis for the purpose of maximizing financial and operational performance. O&M Manager shall be responsible for overseeing and directing all Operations and Maintenance Services. This will include attendance at regularly scheduled or requested meetings by the customer and/or the user airlines to discuss the operation and maintenance of BHS, PBBs and related systems. The O&M Manager shall be available for periodic or inspections of the premises to be made with liaisons of Airport operations and/or airline representatives.

Requirements

5+ years’ experience managing, leading, motivating, and mentoring teams.
Experience adhering to and implementing customer contracts
Experience in industrial, commercial construction, or material handling/conveyor systems industries.
Operations are in TSA-secured areas of airports. Ability to pass background checks to the extent required by TSA and airport authorities is required.
Must be able to attain and sustain an Airport ID Badge
Entrepreneurial attitude – problem solving and innovation
Ability to multitask
Strong Microsoft office skills – Excel, Word Processing and Outlook
Able to communicate (written and verbal) both within the organization (global) and with all levels of customers
Organizational and time management skills
Capable of analyzing issues and developing solutions
Strong work ethic, technical affinity, ability to grow and mentor as company expands
Ability to be creative and innovative, and overcome objections and turn them into opportunity
Confidence and professionalism in representing the Company

Nice To Haves

Preferred: B.A. or B.S. in Engineering or operations.
Airport or Warehouse operations experience.
Conveyor services or material handling services experience.
Strong client interface and professional presentation is preferred

Responsibilities

Managing contracts - (various: including formal, short form, and annual contracts)
Ensure safe, effective, and profitable performance of customer contract obligations.
Act as contractual liaison between company employees and customers, ensuring timely review and approval/reconciliation of variations
Act as representative for operational and safety meetings with the airport, TSA, and airlines, or any other government entities that are clients
Develop and implement procedures for contract management and administration in compliance with company policy.
As appropriate, contribute to or influence company policies.
Ensure quality of maintenance executed on-site according to contract agreed with the client (quality and timely services are extremely important in this role)
Conduct regular meetings with client for the purposes of status reporting and service updates
Resolve problems and/or conflicts effectively and maintain open communication with the various stakeholders.
Safety - Responsible for safety of site, meeting proper PPE requirements, all administration for OSHA and weekly safety training
Promote Accident-Free workplace principles, ensure compliance with all VI Safety programs and requirements, and show leadership in promoting Safety.
Ensure that sites perform required periodic inspections, training, and documentation.
Instill a culture of safety to the team at all times.
Ensures safety compliance and Site based teams follow all Company safety policies in order to maintain a safe work environment.
Administration of site – development and updating staffing level plans, supervising maintenance teams and clerical support
Managing payroll - submitting and processing
Working with Human Resources and Recruiting on employee relations issues, training, performance reviews, employee hiring and onboarding
Manage schedule of maintenance and teams for 24-hour coverage, meeting expectations set forward in contract, including all positions as well as Control Room Operations, Manual Encoders and Unjammers
Promote effective, efficient, and cooperative coordination among Operations, Sales, Finance, HR, Safety, and other departments.
Responsible for development, management and attainment of site budget including personnel, parts and assets.
Provide proactive leadership in maintaining strong customer relationships and in resolving issues and disputes.
Develop, maintain, and enforce site specific policies and procedures including but not limited to: Standard operating procedure, Communication plans, safety plans, contingency plans, attendance, quality control of craftsmanship, inventory management, training requirements, PLC code control (per TSA's PODS 4.2 guidelines).
Operate and maintain the Management Information System (“MIS”) and the Maintenance Diagnostics System (“MDS”).
Maintain control of all spare parts provided by the customer and administration of purchasing activities to maintain spare parts at required inventory levels.
Coordinate down system contingency planning and failure protocols with the customer.
Preparation and submittal daily and weekly reports, monthly and annual summary reports regarding the performance, operational and maintenance status of the BHS, PBB and related systems.
Provide guidance and direction to the Senior Head Mechanic in organizing and managing site-based services; develop, coaches, and mentors employees; conduct regular staff meetings with teams to ensure communication from region and Corporate HQ
Maintain and keep all software licenses current and track in the CMMS system.
Create and enforce employee mandatory tool lists
Conduct BHS failures root cause assessments.
Conduct ongoing BHS Assessments
Track and administer BHS parts warranty program
Work with Sales to generate new and organic business opportunities, while building and maintaining relationships with key internal and external customers.
Prepare proposals for additions, deletions, and changes to the contract scope as requested
Develop and implement strategic plans for on-site execution of maintenance services and operations