On-Site Leader

Swift Transportation•Olive Branch, MS

53d•$67,250 - $79,500•Onsite

About The Position

To coordinate and implement systems to maximize the utilization of the company's assets while working in an assigned customer's environment. Lead on-site operations at the customer facility; perform Planning, Driver Management and/or Customer Service functions. Communicate effectively and professionally with assigned customer personnel on all levels while developing positive and solid relationships to enhance growth. Maintain an understanding of and demonstrate customer service processes; communicate daily with responsible Swift planning centers to ensure customer commitments are being met. Assist in collecting and maintaining current customer information in the system. Work with all Swift internal departments to resolve customer or company issues when necessary. Learn customer's in-house processes and systems to better facilitate on-site operations and increase efficiency; educate customer on Swift and transportation operations. Serve as an on-site daily extension of Sales to expand business revenue by exploring all dedicated, rail, and logistics opportunities with Customers. Generate appropriate reports regarding service, including but not limited to OS&D, accessorial, etc, and assist in evaluating cost factors associated with business. Maintain a positive work atmosphere by acting and communicating in a manner which facilitates the success of business operations in order to meet company demands and expectations. Perform any other responsibilities as required by leadership or customer.

Requirements

2+ years of customer service, planning or driver management experience required,
Transportation experience preferred.
Must be able to work under stress while remaining professional at all times.
Must be proactive and work efficiently independently with no supervision.
Must possess good communication skills.
Bachelors degree or equivalent combination of education and/or experience required.

Nice To Haves

Transportation experience preferred.

Responsibilities

Coordinate and implement systems to maximize the utilization of the company's assets while working in an assigned customer's environment.
Lead on-site operations at the customer facility; perform Planning, Driver Management and/or Customer Service functions.
Communicate effectively and professionally with assigned customer personnel on all levels while developing positive and solid relationships to enhance growth.
Maintain an understanding of and demonstrate customer service processes; communicate daily with responsible Swift planning centers to ensure customer commitments are being met.
Assist in collecting and maintaining current customer information in the system.
Work with all Swift internal departments to resolve customer or company issues when necessary.
Learn customer's in-house processes and systems to better facilitate on-site operations and increase efficiency; educate customer on Swift and transportation operations.
Serve as an on-site daily extension of Sales to expand business revenue by exploring all dedicated, rail, and logistics opportunities with Customers.
Generate appropriate reports regarding service, including but not limited to OS&D, accessorial, etc, and assist in evaluating cost factors associated with business.
Maintain a positive work atmosphere by acting and communicating in a manner which facilitates the success of business operations in order to meet company demands and expectations.
Perform any other responsibilities as required by leadership or customer.