On-Site Healthcare Member Support Specialist
About The Position
This position is for a Member Service Representative within a well-known Medical Group in West Hills, CA. The role involves receiving incoming calls through phone queues from Members and Health Plans, addressing multiple issues. Candidates are expected to maintain or exceed quality and productivity standards, handling a minimum of 50+ calls per day with corresponding documentation. The ideal candidate will have a strong background in healthcare, including a clear understanding of how HMO Insurance works, and experience in a production environment.
Requirements
- At least 1 year of medical experience
- At least 6 months of experience taking inbound calls
- At least 1-2 years of healthcare experience
- Clear understanding of how HMO Insurance work
- Previous healthcare experience coming from a Production Environment
- At least 2 years of experience in a customer service role
- Customer service skills
- Data entry skills
- Medical terminology knowledge
- Healthcare industry knowledge
Nice To Haves
- Bilingual in Spanish
Responsibilities
- Receives incoming calls through phone queues involving multiple issues from Members and Health Plans
- Maintains or exceeds quality and productivity standards of a minimum of 50+ calls per day with matching documentation
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
