On-Site Field Technican

New Charter Technologies•Saginaw, MI

11d•$19•Onsite

About The Position

We believe talent deserves a human touch. Your application will be read by an actual person who’s excited to discover the real you. At NetSource One, a New Charter Technologies Company, we are seeking an On-Site Field Technician to provide dedicated, hands-on IT support at a client location. This role is fully on-site and based at a client facility in Flint, Michigan or Oakland County, Michigan, with a consistent Monday through Friday schedule. The Field Technician serves as the front-line IT presence, supporting end users and ensuring their technology operates reliably each day. In other organizations, this role may be titled Field Support Technician, On-Site IT Technician, Desktop Support Technician, or Field Services Technician . The ideal candidate enjoys working directly with users, takes ownership of technical issues, and consistently delivers excellent customer service. At New Charter Technologies, we’re investing in our people – through growth and learning initiatives, employee benefits, company innovation, and more. We are constantly seeking a diverse candidate backgrounds and perspectives to amplify inclusive hiring practices for each job opening. Our partner companies have career paths for many different role types, whether you want to be deeply technical or whiteboarding with clients, and we are committed to developing fulfilling career paths for all contributors at New Charter Technologies. ( Please note: Every application submitted through Workday is reviewed by a real person, not an AI. We value your time and take each submission seriously.) Our teams are dedicated to pioneering breakthrough technologies, disruptive solutions, and transformative strategies. We’re the architects of change, fostering an environment where bold ideas take flight, and creativity knows no bounds. At New Charter Technologies, we’ve embraced the idea that every individual brings something special to the table. Our foundation is based on the belief that each team member plays a crucial role in our collective success. Ready to be part of a dynamic and supportive community where your unique skills and personality shine? We’re on a mission to make a difference, and we want you to be part of the story. Let’s transform the world together and build a career that’s as unique as you are! We are looking for driven and passionate people who are excited to work in an incredibly rewarding environment. So, if you are ready to learn, be inspired, solve problems, and grow professionally, apply today! Learn more here: Why New Charter . New Charter Technologies is committ e d to cr e ating an inclusiv e e nvironm e nt and is proud to b e an e qual opportunity e mploy er. New Charter re cruits, e mploys, trains, comp e nsat e s, and promot e s r e gardl e ss of rac e , color, r e ligion, s e x, s e xual ori e ntation, g e nd e r id e ntity, national origin, v e t eran, or disability status.

Requirements

High school diploma or GED and two (2) years of experience in a Desktop Support or Client Services role OR Associate’s degree from an accredited college or university (Computer Science, Information Systems, Business Administration, or related field) and one (1) year of experience in a Desktop Support or Client Services role
Effective verbal and written communication skills
Strong commitment to customer service and service excellence
Ability to work independently while collaborating with a broader IT team
Strong organizational, time management, and documentation skills
Ability to adapt to changing environments and manage ambiguity
Foundational knowledge of computer networking and data transmission
Strong understanding of PC and desktop hardware, including internal components
Working technical knowledge of current operating systems, protocols, and IT standards
Ability to operate tools, components, and peripheral accessories
Ability to read and understand technical manuals, procedural documentation, and OEM guides
Commitment to ongoing professional development

Nice To Haves

Industry certifications such as CompTIA A+, MCP, MCSE , or other Microsoft role-based certifications

Responsibilities

Provide hands-on and occasional remote technical support for desktop hardware, operating systems, software applications, mobile devices, cabling, and peripherals
Install, configure, maintain, and troubleshoot workstations, laptops, multimedia displays, and video conferencing systems
Diagnose and repair computer hardware and provide first-level network hardware support
Deploy desktops and laptops, complete workstation moves, and set up computer peripherals
Perform rack-and-stack activities for network and server infrastructure hardware
Manage service tickets with appropriate documentation, follow-up actions, and tracking while meeting established Service Level Agreements (SLAs)
Proactively identify and address IT issues during on-site support visits and document all work performed through service incidents
Support end users by providing guidance, training, and best practices for the use of computer equipment
Collaborate with other IT team members to deliver consistent, high-quality service
Document procedures and troubleshooting steps as required
Take ownership of technical issues by identifying root causes, proposing solutions, and ensuring implementation
Assist with the organization and inventory of IT hardware and software assets
Perform other related duties as assigned