On Demand Operator

MARTA•Atlanta, GA

About The Position

SUMMARY Operates a variety of public transit vehicles to safely transport passengers, utilizing mobile technology and onboard electronic systems for routing and fare management. Delivers excellent customer service and conducts routine safety inspections to ensure vehicles are operating efficiently, safely and on schedule. ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Greets passengers, confirms identity, fare, time to destination, route and transfers. 2. Operates a transit vehicle safely and professionally in an urban environment, adhering to all traffic laws, agency policies and defensive practices. 3. Provides exceptional customer service by greeting riders courteously, assisting passengers with special needs to board in a safe manner and responding calmly and respectfully to inquires or concerns. 4. Picks up and drops off passengers efficiently based on dynamic, app-based booking requests, transporting passengers to and from scheduled stops. 5. Navigates city streets using real-time routing software and GPS, adjusting routes safely in response to traffic or road conditions. 6. Performs daily pre-trip and post-trip vehicle safety inspections in conformance with all applicable safety and operation procedures. Reports maintenance issues promptly and ensures cleanliness of the vehicle. 7. Maintains a calm, composed presence while operating under time-sensitive or high-traffic conditions and upholds a professional image and represents the transit agency positively in public interactions. 8. Accurately completes trip logs, incident reports and use mobile technology for communication and scheduling. 9. Operates wheelchair ramp and assists passengers with disabilities in boarding, riding and aligning in a safe manner, which may include pushing a wheelchair up and down the ramp. 10. Reports hazardous or dangerous conditions of internal and external vehicle electronics. 11. Performs other related duties as assigned. SAFETY RESPONSIBILITIES Follows the work practices and standard operating procedures for this position. Uses and/or wears the appropriate equipment, protective devices or regulated uniform required by MARTA. Report health and safety concerns related to performing the duties of your job to your immediate supervisor. Report any on-going/unresolved health and safety concerns through the “Safety First” or to the Joint Health and Safety Committee (JHSC) co-chair, JHSC representative or safety representative. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE High school diploma or equivalent. Must be 21 years of age. Must possess knowledge of, or the ability to learn the motor vehicle code for the State of Georgia. Exceptional customer service skills and the ability to communicate effectively with diverse members of the public are essential. At least one year of direct customer service and/or prior commercial bus, taxi or limousine driving experience is preferred, but not required

Requirements

High school diploma or equivalent.
Must be 21 years of age.
Must possess knowledge of, or the ability to learn the motor vehicle code for the State of Georgia.
Exceptional customer service skills and the ability to communicate effectively with diverse members of the public are essential.
Ability to read and comprehend instructions, correspondence, and memos.
Ability to write correspondence and effectively present information in one-on-one or group situations to customers, clients, and other employees of the Authority.
Ability to add, subtract, multiply and divide .
Ability to perform these operations using units of American money and weight measurement, volume, and distance.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
Ability to deal with problems involving a few concrete variables in standardized situations.
A current, valid State of Georgia issued Class C License with no more than 3 points (with no probation).
A maximum of one (1) moving violation, with a maximum of three (3) points on Motor Vehicle Report (MVR) within a 24-month period.
No DUI violations within the last 5 years.
Physical Condition- Must meet standards required by MARTA, including no addiction to alcohol or drugs. MARTA paid physical examination required.
Must be able to speak clearly and hear.
Must pass required pre-employment tests.
Dependable transportation to report to work between facilities, including but not limited to: 3385 Hamilton Blvd SW, Atlanta, GA 30354 277 Laredo Dr, Decatur, GA 30030 1600 Perry Blvd NW, Atlanta, GA 30318 1040 Brady Ave NW, Atlanta, GA 30318

Nice To Haves

At least one year of direct customer service and/or prior commercial bus, taxi or limousine driving experience is preferred, but not required

Responsibilities

Greets passengers, confirms identity, fare, time to destination, route and transfers.
Operates a transit vehicle safely and professionally in an urban environment, adhering to all traffic laws, agency policies and defensive practices.
Provides exceptional customer service by greeting riders courteously, assisting passengers with special needs to board in a safe manner and responding calmly and respectfully to inquires or concerns.
Picks up and drops off passengers efficiently based on dynamic, app-based booking requests, transporting passengers to and from scheduled stops.
Navigates city streets using real-time routing software and GPS, adjusting routes safely in response to traffic or road conditions.
Performs daily pre-trip and post-trip vehicle safety inspections in conformance with all applicable safety and operation procedures. Reports maintenance issues promptly and ensures cleanliness of the vehicle.
Maintains a calm, composed presence while operating under time-sensitive or high-traffic conditions and upholds a professional image and represents the transit agency positively in public interactions.
Accurately completes trip logs, incident reports and use mobile technology for communication and scheduling.
Operates wheelchair ramp and assists passengers with disabilities in boarding, riding and aligning in a safe manner, which may include pushing a wheelchair up and down the ramp.
Reports hazardous or dangerous conditions of internal and external vehicle electronics.
Performs other related duties as assigned.