On Call Support Technician I 22141
About The Position
WHO WE ARE Professionalism, mutual respect, and a sense of humor are traits we value and exhibit. We have built a community of professionals that place a high emphasis on integrity, trust, and a collaborative environment where understanding each other plays a significant role in positively impacting company culture. We have a deep professional commitment to providing our Team Members with exceptional employee experiences, learning opportunities, career progression, and dare we say it, a lot of fun. The Car Park is a rapidly growing parking and transportation company that operates more than 500 locations within our portfolio across the United States. We have the superior ability to leverage the power of cutting-edge technology, supply legendary customer service, and provide best-in-class practices to our clients continuously. We are experts at meeting the unique needs of the markets we serve including hospitality, healthcare, events, municipalities, office, retail, and universities. Come meet us and you be the judge. WHO WE NEED The Monitor position provides excellent customer service to parking customers by answering incoming calls from local parking locations. This position provides assistance to customers entering and exiting garages and providing general parking information. Assist guest, valets, and monthly parkers, with entry and exits into and out of garages when the help button is pressed in the lane. Direct communication with Field and Ambassador Staff for events, incidents, and equipment issues. Monitor camera surveillance and parking systems in all area parking garages, and lots. Test garage and elevator intercoms and manage garage space counts Answer general questions about ticket fees, on-street parking hours, and events over the phone. IDEAL CANDIDATE SKILLS Excellent customer service skills High proficiency with Windows 10 or similar operating systems. Must possess excellent communication skills: written and oral. Being able to type 30+ words per minute is recommended. Punctuality and trustworthy Ability to multitask.
Requirements
- High School diploma or greater
- 1+ years in customer service, sales, or telemarketing experience
- Excellent customer service skills
- High proficiency with Windows 10 or similar operating systems.
- Must possess excellent communication skills: written and oral.
- Punctuality and trustworthy
- Ability to multitask.
Nice To Haves
- Being able to type 30+ words per minute is recommended.
Responsibilities
- answering incoming calls from local parking locations
- providing assistance to customers entering and exiting garages
- providing general parking information
- Assist guest, valets, and monthly parkers, with entry and exits into and out of garages when the help button is pressed in the lane
- Direct communication with Field and Ambassador Staff for events, incidents, and equipment issues
- Monitor camera surveillance and parking systems in all area parking garages, and lots
- Test garage and elevator intercoms and manage garage space counts
- Answer general questions about ticket fees, on-street parking hours, and events over the phone
Benefits
- 14 days of Recharging your Battery (PTO)
- Paid Parental Leave
- Volunteer Time Off (VTO)
- Paid holidays
- Bereavement
- Medical, Dental, Vision
- Flexible and health spending accounts
- Short term disability
- Critical illness and accident benefits
- Life insurance, tuition reimbursement
- 401(k) and more are available to eligible Team Members
- There’s also the opportunity to work with a genuinely awesome team of co-workers Professionalism, mutual respect, and a sense of humor are traits we value and exhibit.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
