On Call Support Technician I
About The Position
The Monitor position provides excellent customer service to parking customers by answering incoming calls from local parking locations. This position provides assistance to customers entering and exiting garages and providing general parking information. Assist guest, valets, and monthly parkers, with entry and exits into and out of garages when the help button is pressed in the lane. Direct communication with Field and Ambassador Staff for events, incidents, and equipment issues. Monitor camera surveillance and parking systems in all area parking garages, and lots. Test garage and elevator intercoms and manage garage space counts Answer general questions about ticket fees, on-street parking hours, and events over the phone.
Requirements
- High School diploma or greater.
- 1+ years in customer service, sales, or telemarketing experience
Nice To Haves
- Excellent customer service skills
- High proficiency with Windows 10 or similar operating systems.
- Must possess excellent communication skills: written and oral.
- Being able to type 30+ words per minute is recommended.
- Punctuality and trustworthy
- Ability to multitask.
Responsibilities
- Answering incoming calls from local parking locations.
- Providing assistance to customers entering and exiting garages
- Providing general parking information.
- Assist guest, valets, and monthly parkers, with entry and exits into and out of garages when the help button is pressed in the lane.
- Direct communication with Field and Ambassador Staff for events, incidents, and equipment issues.
- Monitor camera surveillance and parking systems in all area parking garages, and lots.
- Test garage and elevator intercoms and manage garage space counts
- Answer general questions about ticket fees, on-street parking hours, and events over the phone.
Benefits
- 14 days of Recharging your Battery (PTO)
- Paid Parental Leave
- Volunteer Time Off (VTO)
- Paid holidays
- Bereavement
- Medical, Dental, Vision
- Flexible and health spending accounts
- Short term disability
- Critical illness and accident benefits
- Life insurance, tuition reimbursement
- 401(k) and more are available to eligible Team Members
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
