On Call Support Technician I 19007

THE CAR PARK LLC•Atlanta, GA

5d•$17 - $17•Onsite

About The Position

The Monitor position provides excellent customer service to parking customers by answering incoming calls from local parking locations. This position provides assistance to customers entering and exiting garages and providing general parking information.

Requirements

Excellent customer service skills
High proficiency with Windows 10 or similar operating systems.
Must possess excellent communication skills: written and oral.
Punctuality and trustworthy
Ability to multitask.
High School diploma or greater.
1+ years in customer service, sales, or telemarketing experience

Nice To Haves

Being able to type 30+ words per minute is recommended.

Responsibilities

Assist guest, valets, and monthly parkers, with entry and exits into and out of garages when the help button is pressed in the lane.
Direct communication with Field and Ambassador Staff for events, incidents, and equipment issues.
Monitor camera surveillance and parking systems in all area parking garages, and lots.
Test garage and elevator intercoms and manage garage space counts
Answer general questions about ticket fees, on-street parking hours, and events over the phone.

Benefits

14 days of Recharging your Battery (PTO)
Paid Parental Leave
Volunteer Time Off (VTO)
Paid holidays
Bereavement
Medical, Dental, Vision
Flexible and health spending accounts
Short term disability
Critical illness and accident benefits
Life insurance, tuition reimbursement
401(k) and more are available to eligible Team Members
There’s also the opportunity to work with a genuinely awesome team of co-workers
Professionalism, mutual respect, and a sense of humor are traits we value and exhibit. That’s not marketing lingo, it’s the truth. Come meet us and you be the judge.