On-Call Support Staff - Crisis Solutions Center

DESC • Seattle, WA

2h

About The Position

The On-Call Support Staff works under the direction of the Clinical Supervisor or Project Manager and acts as a member of a multi-disciplinary team. The team is responsible for providing a welcome and supportive environment to adults who are experiencing a behavioral health crisis, substance use crisis or experienced an opioid overdose. This position offers support to the team on completing 15-minute wellness checks, watching security cameras, and serving meals/snacks to the clients.

Requirements

• Be reasonably available to accept on-call shifts with less than 24 hours' notice during day/swing/night shift hours. Must work a minimum of 15 hours per month or two 7.5-hour shifts.
• Maintain current contact information with supervisor, including phone, email, text, etc.
• Once a shift is accepted, it is expected that the shift is worked from start to finish, except in extraordinary circumstances that must be communicated with a supervisor.
• Attend to work responsibilities while on duty and limit personal phone calls and other interruptions to break times except for emergencies.
• Active Washington State Department of Health license or credential: including but not limited to SUD-T, CNA, RAAC, AAC, LAAC, LPN, etc.
• Ability to obtain a Washington State Food Handler’s Permit.
• A combination of 1 year of relevant paid work experience and demonstration of the ability to perform required job duties
• Internal applicants in direct, client facing positions can substitute 6 months of experience in lieu of 1 year.

Nice To Haves

• Two years’ experience working with homeless adults experiencing mental and/or substance use disorders.
• Experience working in social services.
• Ability to drive an agency vehicle to conduct agency related business, which requires a current Washington State driver’s license and insurable driving record.

Responsibilities

• Maintain safety and security of the CSC by monitoring security cameras, answering telephone calls, and completing 15-minute wellness checks.
• Respond to emergencies and initiate the appropriate response including contacting emergency-response systems as needed.
• Maintain order and cleanliness of the work area.
• Re-make beds and clean the cubicles after a client discharges from the facility.
• Work scheduled hours at stations and/or milieu coverage and handle all duties of those areas, including meal services and clean up.
• Document client interactions and other shift occurrences as needed and as directed.
• Interest in working with individuals experiencing mental and/or substance use disorders who are experiencing a crisis.
• Ability to work effectively with an interdisciplinary team.
• Ability to work effectively in a fast-paced work environment.
• Ability to be timely, dependable, and reliable in attendance.
• Engage in de-escalation skills, crisis intervention, and stabilization.
• Follow all Crisis Solution Center procedures as well as DESC ethics policies in maintaining appropriate client-staff interactions.
• Attend a 2-week onboarding process upon hiring and attending full day of mandatory training during employment.
• Other duties as assigned.

Benefits

• Employee Assistance Program (EAP)
• Safe & Sick Time
• Retirement Plan

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees