On Call - Program Associate ( Various Locations)

N STREET VILLAGE INC • Washington, DC

9d • Onsite

About The Position

N Street Village is hiring five (5) On‑Call Program Associates to support our clients across any of our seven locations throughout Washington, DC. This team plays a critical role in maintaining safe, supportive, and mission‑driven environments for women in our day center, low‑barrier shelter, temporary shelter, and supportive housing programs.

As an On‑Call Program Associate, you’ll step in to support programs during staff shortages, peak times, emergencies, or special needs. You must be able to work varied shifts, including days, evenings, overnights, weekends, and holidays. N Street Village operates 24 hours a day, 7 days a week, and on‑call staff are essential to ensuring consistent, high‑quality care.

Requirements

• Bachelor’s degree + 1 year social services experience
• OR HS Diploma/GED + 2 years direct social service experience
• OR HS Diploma/GED + 5 years general work experience
• Strong interpersonal and communication skills
• Comfort working with diverse populations
• Calm and confident crisis‑management abilities
• A compassionate, trauma‑informed approach
• Strong organizational skills and attention to detail
• The ability to work independently
• Flexibility to cover varied shifts as needed

Nice To Haves

• Working with vulnerable or homeless populations
• Supporting individuals with mental health or substance use challenges
• Familiarity with DC’s HMIS
• Cultural competence and a commitment to inclusivity
• Basic computer skills (Microsoft Office, data entry)

Responsibilities

• Build supportive, trusting relationships with residents
• Assist with care coordination, referrals, and basic service needs
• Support case plan implementation and document services in HMIS/OCTO
• Help de‑escalate crises and respond to immediate client needs
• Enforce program rules and maintain a safe community environment
• Complete incident reports and intake paperwork
• Conduct room and locker checks for cleanliness and safety
• Perform random drug screenings per program rules
• Maintain medication logs and assist residents with medication tracking
• Represent the program when supervisors are unavailable
• Participate in meetings, training, and quality improvement activities
• Collaborate with internal and external partners
• Uphold N Street Village’s mission, values, and client‑centered approach
• Work at any of our 7 DC locations as assigned

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED