On-Call Medical Assistant

Central City Concern•Portland, OR

54d•$23 - $27•Onsite

About The Position

Central City Concern is an innovative nonprofit agency providing comprehensive services to single adults and families in the Portland metro area who are impacted by homelessness, poverty and addictions. We hire people that are skilled and passionate to meet our mission to end homelessness through outcome-based strategies which support personal and community transformation. The 16 x Burnside Recovery Center, is a state-of-the-art facility designed to meet a critical need in our community: providing extended residential treatment for individuals transitioning out of Hooper Detoxification and Stabilization Center. This is where hope becomes healing, and we're inviting passionate professionals like YOU to be part of this life-changing mission. The Burnside Recovery Center offers 3.7 Level of Care services, focusing on stabilization and support for clients with substance use disorders as their primary diagnosis, along with co-occurring mental health conditions. Our integrated, person-centered care model meets clients and their families where they are, combining therapy, mental health services, medical care, and community-based management into one coordinated pathway to recovery. With expedited access to primary care, outpatient substance use disorder services, and recovery-supportive housing, our holistic approach empowers clients to achieve long-term success. This position will work as a member of a multi-disciplinary team to deliver comprehensive, person-centered, integrated services to the community. The Medical Assistant (MA) plays a critical role in patient care. MAs work to support providers and clients throughout the process and are also integral members of the treatment team. MAs provide patient-centered care and work closely with all medical and clinical staff. MAs also work with client access specialists, and non-clinical staff to ensure the workflow is efficient and the client experience is positive. Additionally, this role includes interaction with clients during medication pass times offers general assistance with medication self-administration, support medical issues or concerns, as a key member of the integrated treatment team. This position has access to mental health billing and service records.

Requirements

High School or GED required.
One (1) year recent, verifiable medical assistant experience within a health care setting.
Must meet CCC privileging requirements as required by FTCA.
Must have current BLS certification prior to start.
Must have current Adult First Aid Certification prior to start date.
Central City Concern is committed to a drug-free workplace that encourages a safe, healthy and productive work environment and strictly complies with the Drug-Free Work Place Act of 1988. An employee shall not, in the workplace, unlawfully manufacture, distribute, dispense, possess or use a controlled substance or alcohol.
Must have the ability to read labels and distinguish between colors.
Must generally have the ability to walk, bend, stoop, kneel, squat, twist, reach, pull and lift heavy objects, and climb stairs with reasonable or no accommodation.
Must pass a pre-employment drug screen, TB test, and background check. This includes clearance by the DHS Background Check Unit.
Must adhere to agency's non-discrimination policies.
Must possess the ability to effectively interact with co-workers and patients with diverse ethnic backgrounds, religious views, political affiliation, cultural backgrounds, lifestyles and sexual orientations and treat all individuals with respect and dignity.
Ability to consider the impacts and outcomes for underserved communities during decision-making processes.
Ability to consider impacts of systems of oppression, structural racism, and individual bias on client outcomes.
Ability to follow oral and written directions and to apply techniques for specific client needs.
Sufficient manual dexterity and physical ability to perform assigned tasks.
Ability to successfully interact with a wide variety of people including clients and co-workers.
Ability to manage time and meet deadlines as needed.
Ability to effectively communicate and receive constructive feedback.
Ability to maintain accurate records and necessary paperwork.
Ability to learn and apply training.
Application of knowledge or capacity to learn procedures including but not limited to: dressing changes, spirometry, injection administration, venipuncture, and specimen processing.
Strong organizational skills.

Nice To Haves

Completion of a Certificate-level Medical Assistant program accredited by the Commission on Accreditation of Allied Health Educational programs (CAAHEP), such as AAMA or NCCT, is preferred.
Bilingual preferred.
Previous experience working with underserved populations, specifically people without stable housing, preferred.

Responsibilities

Work as a member of the 16th and Burnside multi-disciplinary team to deliver comprehensive, client centered, and trauma informed integrated services.
Actively participate in the integration of services and identify new opportunities to improve collaboration between and within service and care teams while carefully following information-sharing guidelines.
Proactively identify opportunities for improvement within workflows and logistics. Participate in review of Key Performance Indicators; review and contribute to continuous improvement opportunities and plans.
Build understanding of and appreciation for diversity among clients and support their connection to culturally responsive and culturally specific services as requested.
Manage client flow, including but not limited to:
Preparation for pre-visit huddle with clinical team, including chart review for immunizations, screenings, chronic conditions, mental health issues
Preparing clients per standard workflow, including but not limited to:
Collection, documentation and reporting of client's vital signs per medical protocols.
Completion of preventive screening questions
Medication reconciliation with clients
Exam room stocking and setup pre-visit and clean-up post-visit
Completing and documenting provider orders
Assisting providers and care team in scheduling of medical referrals 2. Administer injectable medications per provider order, with appropriate documentation according to clinic protocols.
Administer injectable medications per provider order, with appropriate documentation according to clinic protocols.
Work either morning and mid-day or mid-day and evening medication pass with clients, as well as respond to PRN requests and maintain highly accurate records of client self-administration of medications in program MAR.
Assist clients with following medication self-administration directions that they have received from medical providers and record accurate records of observations
Report out to nurse and primary counselor any medication adherence concerns
Do regular quality audits of the MAR in consult with Medical Staff
Create new MAR and input new medications into the MAR throughout the month as indicated.
Keep client medication bins organized and up to date.
Coordinate as needed with medical staff on issues specific to methadone.
Coordinate with providers to clarify medication orders
Provide daily feedback to the medical team on observations of client medication concerns, MAR discrepancies, reported medication needs, etc.
Facilitate medication self-administration in-room for clients on Isolation protocol
Assist medical staff and clients in coordinating medical care for clients with providers outside16 x Burnside.
Assist in securing appointments with outside providers, or contacting insurance plan, as needed.
Assist medical staff in follow-up communication with outside prescribers regarding prescription issues.
Assist in maintaining daily contact with clients who are temporarily out of 16 x Burnside due to a hospitalization and document care coordination in the EHR (EPIC)
Assist in client education related to their medications and medication related issues
Maintain medication room and supplies, under supervision of Nurse Supervisor
Conduct weekly audit on controlled medications according to procedure and with another employee present and participating.
Destroy unapproved/unused medication weekly according to procedure and record in destruction log.
Conduct bimonthly inventory of medication room stock and restock as needed.
Take point in all communications with pharmacy, including medication follow-up and reconciling faxes.
Maintain and update as needed all program signage related to medications and medication pass
Maintain medical/lab equipment and records in compliance with State and Federal regulatory requirements.
Maintain and clean supply rooms, exam rooms and MA workstations.
Receive, document and direct client telephone calls in a complete and timely manner according to protocols. 9. Participate in outreach to clients in order to encourage engagement in care and proactive health measures.
Complete and document procedures per provider orders and clinic standards.
Contact pharmacy with new prescriptions and refills.
Maintain a clean, safe clinic environment, respecting scope of practice and clinic best-practice.
Observe clients of the same gender as they provide urine drug samples, secure samples via chain of custody procedures.
Maintain and complete appropriate data entry as it relates to urine drug screens, such as transcribing point of service results as well as lab results and LCMS or GCMS results.
Ensure that urine drug screen procedure is trauma informed, and patient centered.
Complete any care team duties delegated by the Nurse Supervisor.
Attend all mandatory CCC trainings in a timely manner.
Adhere to all state and federal privacy regulations, including HIPAA and 42 CFR Part 2, and to CCC policies and agreements regarding confidentiality, privacy, and security. Support compliance with all privacy and security requirements pursuant to community partners' and outside providers' patient confidentiality agreements, including privacy and security requirements for EMR access. This includes immediately reporting any breach of protected health information or personal identification information of any person receiving CCC services by CCC or an outside provider to the CCC Compliance Department, as well as to your supervisor or their designee.
Perform other duties as assigned.