On-Call Doorperson

AccorHotel•West Hollywood, CA

15d•$24 - $24

About The Position

Skybar Doorpersons are responsible for curating the right crowd while maintaining an engaging, positive, safe and profitable environment within Skybar.

Requirements

At least 1 year of experience in hospitality (nightlife preferred), and/or customer service.
High school diploma or equivalent
CA Guard Card (required)
Able to stand during shifts
Able to stoop, kneel, bend at the waist and reach on a daily basis.
Able to lift and move up to 20 pounds occasionally.
Hours may exceed 40 hours per week.
Regular and on-time attendance is critical.
Must have a flexible schedule: days, evenings, weekends, and holidays.
Assimilate into Ennismore’s culture through understanding, supporting, and participating in all Ennismore elements.
Demonstrate working knowledge of the service standards.
Regular attendance in conformance with the standards, which may be established by Ennismore from time to time, is essential to the successful performance of this position.
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the property.

Nice To Haves

Speaking other languages is a plus, but not required.

Responsibilities

Welcomes and entertains all customers to the venue professionally and courteously, according to the established venue sequence of service.
Always use the 10/5 rule when encountering guests.
Check IDs of all patrons entering Skybar, ensuring 21 years of age for alcohol consumption.
Provides customers with accurate information about the venue and property as well as our entertainment lineup.
Possess knowledge of the SKYBAR beverage menu and product offerings.
Constantly increasing knowledge of event and happenings inside of hotel.
Effectively communicate table minimums and ticketed events with potential customers in a positive manor.
Strong organization and problem-solving skills.
Maintains knowledge of the venue floor plan and table numbers, seating the room evenly and consistently to maintain venue energy/table value per venue management’s instruction.
Be knowledgeable of hotel amenities and hours operating of operation.
Communicates all relevant information to the service team, putting the service team in the best possible position to execute flawless service.
Works with a high level of professionalism towards all customers, ensuring they will return to Skybar.
Communicates with management and service staff immediately to rectify any and all customer needs and requests.
Other duties as assigned