On Call Coordinator

TheKey

About The Position

For nearly 20 years, TheKey has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care. Ensuring the dignity, safety, and independence of its clients, TheKey is committed to changing how the world lives and ages at home. Employee-teams get the training, resources, and support they need to deliver an exceptional care experience for clients and their families. Founded in Silicon Valley, TheKey has grown from a single location to service coverage throughout North America enabling clients to live life on their own terms, in their own homes. This role has the below set schedule: Wednesday: 5 AM to 11 AM Friday: 4 PM to midnight Sunday: 8 AM to 4 PM or 8 AM to 8 PM TheKey is the comprehensive care solution for seniors who wish to age well in their home. The company offers concierge-level care management and dependable in-home assistance to seniors across over 150 locations throughout North America. A mission-driven organization, the Company’s dedicated experts proudly assist thousands of clients in optimizing their quality of life as they “age in place” in the comfort of their homes. The holistic approach to care is based on the lifestyles of the longest-living people in the world and promotes a healthy mind, body, and spirit. TheKey prides itself on its people and is seeking exceptional talent to join our team. TheKey continues to expand its reach in helping more families with all they need to allow their aging loved ones to live well at home. Building upon a legacy of excellent customer service, innovation and great people, TheKey is just getting started on the impact the organization can make on the community.

Responsibilities

Managing a variety of inbound tickets with the potential to answer live phone calls
Deliver exceptional customer service to our caregivers and clients through phone and email correspondence
Maintain detailed, accurate records of all transactions, interactions and requests
Resolve tickets by ensuring effective communication, accurate documentation, systems updates and coordination with field teams.
Accept coaching and feedback from team leaders to foster continuous improvement in your role
Demonstrate reliability through punctual and consistent attendance
Always maintain a professional, respectful, and courteous demeanor when interacting with caregivers, clients and coworkers
Perform other duties as assigned by leadership