ON CALL Client Support Coordinator

ST VINCENT DE PAUL SOCIETY OF SAN FRANCISCO•San Francisco, CA

36d•$25

About The Position

Under the supervision of the Shift Supervisor, the On Call Client Support Coordinator is responsible for handling client intakes and services to clients. Problem solving with the clients is a key part of this position. This position will ensure the safety of the Navigation Center by monitoring activities of the clients and controlling activities when necessary. This is an On Call, Non-exempt, Non-Union position.

Requirements

High school degree or equivalent work experience. AA degree preferred.
One year experience working with diverse populations in a non-profit setting.
Excellent customer service skills.
Good communication skills, both verbal, reading and written.
Enthusiastic about service others.
Experience with and the ability to work with men and women who are chronically homeless, substance users and /or mentally ill.
Ability to maintain accurate records.
Ability to work well under pressure and in crisis situations.
Ability to follow rules and supervisor’s instructions.
Proficient in data entry, learning new software and Microsoft Word.
Demonstrated use of Vincentian values such as respect, dignity, integrity, collaboration, justice, stewardship, compassionate service, client advocacy, resourcefulness and excellence.
Ability to maintain professional boundaries with guests, volunteers and staff.
Commitment to the mission of St. Vincent de Paul Society of San Francisco.
Covid vaccination and negative result on TB test required.
Background check completed upon acceptance of job offer.

Responsibilities

Work with clients to resolve problems.
Assist with providing resource and referral information for clients.
Assist clients with navigating the criteria for housing.
Responsible for respectful and courteous treatment of all clients at all times.
Monitor and control activities in the Navigation Center ensuring the safety of clients and staff.
Deliver client food.
Assist with maintenance and cleanliness of shelter.
Carry protective gloves at all times and use them as appropriate.
Follow and maintain rules and regulations described in the Navigation Center’s operations manual.
Implement and adhere to Standards of Care per City/County legislation.
Enter client data into database using provided software program.
Make area checks as assigned.
Perform bed checks.
Distribute and collect blankets and towels.
Attend monthly all-staff meetings.
Perform other appropriate duties as assigned.