On-Call Client Safety Navigator

Healthright 360•Los Angeles, CA

66d•Onsite

About The Position

The Client Safety Navigator is responsible for ensuring and maintaining a safe environment for all clients, staff, and visitors, and utilizes verbal de-escalation strategies to address crisis situations and client behavioral issues and is available 24/7 on site at the program. The Client Safety Navigator ensures that the building space is safe and secure. The Client Safety Navigator will monitor entrances and exits, check clients in when returning from appointments, check visitors in, complete house runs and room checks, and help maintain overall safety of the program. The Client Safety Navigator will work with program leadership, Sherriff's/local law enforcement and health and safety teams to respond to emergency and crisis situations at the program, including client drug use, overdose, programmatic interruptions, and other situations.

Requirements

HS Diploma or GED required
Must complete a background check and livescan clearance
Team orientation and able to independently assume responsibility
Excellent verbal and written communication, planning and time management skills
Willingness to work with clients in the community

Nice To Haves

Familiarity with various supportive counseling strategies and wellness and recovery principles in working with clients with mental health, substance abuse, or co-occurring conditions, preferred.
Demonstrated ability to interface well with diverse, disadvantaged populations with multiple barriers to educational and vocational success, including low literacy, learning disabilities, physical disabilities, history of incarceration, and impaired cognitive functioning
Proven ability to build strong relationships with colleagues, community organizations, and the broader community
Understanding of social determinants of health and importance of whole person care
Bilingual in Spanish and English desired

Responsibilities

Stationed at the front desk, monitor entrances and exits, check clients in when returning from appointments, and check visitors in.
Welcomes and assists clients when returning from appointments, ensuring that clients sign in and check any bags they may have for contraband.
Welcome visitors, check visitors' credentials, ensure visitors sign in and escort them to the supervisor on duty.
Ensures and maintains a safe and orderly environment for clients, staff, and visitors.
Directs and deflects traffic; de-escalates tense, high pressure, and emotionally charged situations; and fosters a safe, respectful, and welcoming environment.
Maintains positive, respectful, non- confrontational behaviors at all times, even when observing, receiving, or de-escalating disrespectful or disorderly behaviors.
Make regular rounds to monito rentrances, exits, offices, common areas, and building perimeter.
Ensure a welcoming environment by clearing areas of crowds, debris, and out-of-place items.
Work collaboratively with service providers and administrative staff to maintain an orderly environment.
Carries Narcan on person at all times while on duty, utilizes nasal Narcan to reverse drug overdose when needed.
Works with local law enforcement when needed.
Maintain client sign in/out log, visitors sign in/out logs.
File incident reports as needed.