On Call Clerk I - Box Office

Hard Rock International•Gary, IN

2d•Onsite

About The Position

POSITION SUMMARY: The incumbent in this position is responsible for the effective communication of events taking place at Hard Rock Live; assists with selling of tickets for shows, coverage on show nights, and promotes upcoming shows and events to guests on the casino floor.

Requirements

One (1) to two (2) years of previous cashiering and/or ticketing experience preferred.
This knowledge and these abilities are typically acquired through two months of on-the-job training; or through related customer service work experience.
Must obtain and maintain all licenses / certifications per Federal, State and Gaming/Lottery regulations
Must successfully pass background check
Must successfully pass drug screening
Must be twenty-one (21) years of age
Must be able to work holidays and weekends, as well as flexible shifts.
Computer literacy with good oral and written English communication skills required.
Excellent phone etiquette and guest relations skills are also required.
Understanding of and experience in ticketing.
Procedures, methods, and equipment including computers and applicable software applications such as word processing, email, spreadsheets, and databases to include excellent working knowledge of Microsoft Word, Excel, Outlook and PowerPoint.
Pertinent federal, state, and local laws, codes, and regulations.
Cash handling, marketing and sales techniques.
Ability to use Ticketmaster TM1 Sales (or current ticketing system) in order to read and understand ticket availability, manifests and show information.
Ability to learn Ticketmaster Host System.
Deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.
Routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.
Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
Communicate clearly and concisely, both orally and in writing.
Use all required equipment in an effective and efficient manner.
Establish and maintain effective working relationships with those contacted in the course of work.
Be flexible to work varying shifts and time schedules as needed.
Ability to communicate effectively with external contacts and all levels of team members.
Review and comprehend all necessary documentation.
Be flexible to work varying shifts and time schedules as needed and mutually agreed upon.
This position spends time on the casino floor, and is subject to varying levels of crowds, noise, and smoke, the severity of which depends upon guest volume.
Perform effectively in a fast-paced environment.
Interface professionally with business contacts and customers.
Obtain and maintain all licenses / certifications per Federal, State and Gaming regulations.
To move throughout the business (standing, walking, kneeling, bending) for extended periods of time.
To express or exchange ideas verbally and perceive sound by ear and obtain impressions through the eyes.
Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
To tolerate exposure to heat, cold, chemicals, and loud/noisy/smokey environment.

Nice To Haves

Multi-lingual skills preferred.
Experience with TM1 Sales and TM Host System preferred.
Previous experience preferred.

Responsibilities

Creates an atmosphere that induces guests to make Hard Rock Casino Northern Indiana their choice for gaming entertainment; responsible for actively communicating and selling Hard Rock Live shows while providing superior guest service.
Assist the Box Office Supervisor with walk-up sales, incoming calls and other forms of communication pertaining to the Box Office.
Effectively explains seating diagram for Hard Rock Live.
Maintains accountability of a $500 bank drawer, balances bank at end of shift.
Obtains required approval and acceptance of various forms of payment (credit card, debit cards, etc.)
Issues cash and comp concert tickets and VIP credentials.
Helps with inventory control of ticketed shows.
May distribute promotional coupons and gifts.
Attend and participate in meetings, completing follow-up as assigned.
Attend and participate in off property functions and events as assigned.
Perform work regularly and predictably.
Other duties as assigned.
Attend seminars when needed.