On Call Case Manager - Crisis

KANZA MENTAL HEALTH AND GUIDANCE CENTER INC•Hiawatha, KS

26d

About The Position

On-Call Crisis Case Manager SCHEDULE: The position is on-call during recurring, pre-determined hours. Additional shifts may be available on a voluntary basis. PURPOSE: The Crisis Case Manager supports individuals experiencing mental health crises in community settings as part of a mobile crisis response team, which includes licensed therapists, case managers, and peer support specialists. This role provides timely intervention, stabilization, and connection to appropriate care, either through Kanza’s wraparound services or higher levels of care, such as psychiatric hospitalization. Typical settings include a Kanza office, local hospitals, local law enforcement offices, local schools, or home settings. Shift Requirements To be eligible for this position, On-Call Case Managers must commit to a minimum of 20 on-call hours per pay period, or bi-weekly. The On-Call Crisis Case Manager may be contacted by their supervisor to cover shifts when other employees call out sick. However, they are not required to accept these shifts.

Requirements

Bachelor’s degree in human services preferred or with other significant relevant human services experience. Alternatively, four years of education/experience in the human services field.
Must be at least 21 years of age
Proficient in the English language
Able to pass pre-employment background and drug screening
Have completed or is able to complete within the first 30 days of employment crisis case management and crisis training as required by the State of Kansas.
Proficient in the use of computers and electronic health record systems.
Required to maintain professional boundaries and confidentiality.
Individuals must be physically capable of operating a company vehicle safely, possess a valid driver’s license, and have an acceptable driving record.
Before beginning their regular on-call schedule, On-Call Crisis Case Managers are required to complete a minimum of one week (five days) of training.
One day of Orientation, which is held from 8:30 a.m. to 5:00 p.m., typically on Mondays. Alternate scheduling can be arranged upon request.
Four full days of on-the-job training must be completed in 8-hour increments between the hours of 8:00 a.m. and 12:00 a.m. (midnight) on weekdays.

Nice To Haves

Experience working with individuals with Serious Mental Illness (SMI), Serious Emotional Disturbance (SED), or Substance Use Disorders (SUD) is preferred.

Responsibilities

Provide crisis stabilization support and observation as part of a crisis team.
Manage crisis situations effectively using positive approaches and maintain a therapeutic setting while assessing triggers & precursors to symptoms and risk factors to assist in stabilizing their crisis symptoms.
Demonstrate knowledge of program protocols and behavior management in carrying out suicide precautions, welfare checks, detox protocol, and general treatment models as identified.
Respond to crisis situations calmly & non-reactively by utilizing non-physical de-escalation techniques to intervene with in crisis in a safe manner to de-escalate situations whenever possible. Assists in facilitating and processing crisis debriefings with individuals after crisis events are resolved.
Collaborate with medical and law enforcement personnel as needed while protecting confidentiality in accordance with state and federal laws.
Participate as a member of a multidisciplinary treatment team, working in conjunction with therapists, case managers, peer support specialists, medication providers, and crisis care staff.
Assist with the admissions, discharges, frequent safety checks, appointments and transport of individuals.
Follow safety guidelines and provide training when providing observation and support in both the office and community settings to keep the individual, yourself, and other staff safe.
Complete all paperwork required, (i.e., progress notes, incident reports, timesheets, mileage, etc.) by the end of each shift.
Timely attendance and punctuality to all scheduled shifts, trainings, supervision etc. Provide appropriate notice and follow program protocol on notification prior to absence and tardiness.
Establish appropriate and professional boundaries with individuals and community partners Treat individuals and community partners with dignity and respect.
Consistently demonstrate the ability to work positively and effectively within a team as well as individually.
Consistently demonstrate effective communication skills with individuals, coworkers and supervisors.
Assure compliance with program policies and procedures.
Maintain agency and department training on an annual basis.