On-Call A/V Technician

Pyramid Global Hospitality•Chicago, IL

11d•$24 - $24•Onsite

About The Position

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! About our property: The David Rubenstein Forum is a University-wide facility for scholarly and academic discourse on campus. The venue supports and promotes inquiry, the open exchange of ideas, and the power of academic, interdisciplinary convening. The Forum is located at the intersection of East 60th Street and Woodlawn Avenue. It serves as a place where scholars gather and exchange ideas through activities that range from talks and workshops to multi-day conferences that span academic disciplines. The facility provides spaces and amenities that are not currently available on campus, including highly collaborative, well-appointed meeting and event rooms commensurate with the types of conferences, special events, workshops, and meetings that University faculty and academic departments host. The building has a sustainable design target of LEED Gold. What you will have an opportunity to do: BASIC FUNCTION: This position is responsible for providing set up and operation of small to large-scale audiovisual systems in a hospitality environment and for providing Help Desk services while ensuring complete client satisfaction. Support includes but is not limited to audiovisual systems, lighting and control systems, wireless/wired connectivity, end users for PC's, Mac's, Tablets, Servers, Mobile devices, database connectivity, desktop applications, and associated hardware. Ensures service level objectives are consistently met for supported clients.

Requirements

Minimum 1 -3 years of experience with various computer related technologies, including advanced knowledge of audio/visual technologies in a corporate or event-based environment
Conference Center/Hotel or related experience
Use of web streaming equipment and platforms including hardware encoding for webcasting
Use of web conferencing and web meeting platforms such as Zoom, Blue Jeans, Webex, etc.
Programming and troubleshooting installed audio and video control systems as well as patch bays, AV matrix switchers and routers.

Nice To Haves

Bachelor’s degree preffered
Technical certification in related network and end user operating systems desired
Extron and/or Crestron AV and Lighting control systems experience desired

Responsibilities

Assist the Events staff to define and prepare AV needs/requirements for all events and coordinate live audio and video events
Support multimedia, audio visual, and videoconferencing or VTC event operation
Provide excellent customer service that includes communicating with end users in person and on Video Conference
Assist end users with set-up for conferences, ensuring that all equipment is operable
Monitor daily audio visual conference room schedule
Provide presentation support including importing and manipulating presentation slides and supporting the capture, editing, publishing, and upload of final webcast and approved media
Setup, operate, support, breakdown and transport AV equipment
Presence of mind with quick decision and resolution when technical problem arise, especially during live production, cable, and internet streaming of all events
Inspect and maintain functionality/appearance of conference and board meeting rooms for quality assurance
Identify any IT and network related issues and ask for IT support in a timely manner
Collaborate with organizational policy makers to establish and enforce proper AV practices and procedures
Perform other related duties as requested by management.
Remain alert, courteous and helpful to guests and co-workers at all times.