Omnichannel Ops Analyst II

SelectQuote, Inc.•Overland Park, KS

12h

About The Position

The Omnichannel Operations Analyst II is responsible for analyzing operational data identifying process improvements and supporting the optimization of omnichannel operations.

Requirements

Excellent written and oral communication skills.
High level of self-motivation; ability to accomplish goals independently.
Articulate and well-spoken; strong interpersonal communication and presentation skills.
Strong analytical and detail-oriented aptitude; a high degree of accuracy is required.
Ability to work in a fast-paced environment managing multiple projects multiple channels and segments simultaneously in a cross-functional team.
Proficient in SQL preferably with experience using Microsoft SQL Server Management Studio.
Advanced Excel and Google Suite skills some experience with statistical analysis tools such as R or Python are preferred.
Bachelor's Degree in Finance, Marketing Analytics, Computer Science, or Business Administration required
2+ years of experience in operational analytics, data analysis or a similar role.
2+ years experience with SQL
2+ years Omnichannel Marketing preferred
1+ years of experience in any coding language

Nice To Haves

Advanced Excel and Google Suite skills some experience with statistical analysis tools such as R or Python are preferred.
2+ years Omnichannel Marketing preferred

Responsibilities

Conduct in-depth data analysis to identify trends and patterns
Develop and maintain performance metrics and reports
Support process improvement projects
Collaborate with cross-functional teams to resolve operational issues
Provide analytical support to management
Provide training and guidance to Level 1 analysts
Advanced troubleshooting of system issues
Automate the execution of stored procedures by designing more automation solutions and optimizing existing scripts for efficiency

Benefits

Competitive Medical, Dental, and Vision Insurance
HSA/FSA
Voluntary Hospital Indemnity, Critical Illness, Accident Insurance, and Short Term Disability
Voluntary Life Insurance for Self, Spouse and Dependent
Company-paid Basic Life Insurance and Long Term Disability
Retirement plan and Employer match contribution with Profit Share
Tuition Reimbursement program
Company perks and Discount program
Engaging Wellness and Financial Education Resources
Employee Assistance Program
Incentive Plans