Senior Analyst, Omnichannel Consumer Analytics

CVS Health • Boston, MA

1d

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary The Senior Analyst - Omnichannel Analytics helps CVS understand how customers interact across digital, retail, and pharmacy channels. This role turns complex data into clear insights that improve customer experience, personalization, and business results. You will work closely with partners across analytics, product, and technology and regularly share insights with senior leaders. What makes this role different High visibility work with direct exposure to senior leadership Opportunity to shape how analytics supports customer experience across channels

Requirements

• 3 or more years of experience in data analysis or analytics roles
• Hands‑on experience using SQL, Python, Snowflake, or similar analytical tools
• 3 or more years of experience delivering insights that drive business decisions
• 2 or more years of experience building Tableau dashboards
• Applicants must have current authorization to work in the United States without the need for employer sponsorship now or in the future.

Nice To Haves

• Experience working in an omnichannel or customer analytics environment
• Strong quantitative and problem‑solving skills
• Experience with statistical or advanced analytics techniques
• Proficiency in Excel and PowerPoint for analysis and presentations
• Experience working with large or cloud‑based data platforms

Responsibilities

• Analyze customer and business data to identify trends, drivers, and opportunities that improve engagement and performance
• Build and maintain core data assets, dashboards, and reporting tools in partnership with engineering and analytics teams
• Translate business questions into clear analytical approaches and actionable recommendations
• Present insights and recommendations to leaders in a clear, concise way
• Support optimization of customer journeys across eCommerce, retail, and digital pharmacy experiences

Benefits

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level