Omni Care Intern Summer 2026 - Front Desk Agent

Omni Hotels•Carlsbad, CA

60d•$25•Onsite

About The Position

Omni Care Intern - Front Desk Agents are responsible for providing a five-star welcome and departure experience to each guest, as well as, serving as ambassadors throughout the guest's stay. OCI Front Desk Agents make the first impression upon our guests by extending a warm welcome, providing information about the hotel and local area, and offering our full range of upscale hotel amenities and services to them. They work closely with all hotel departments especially our Concierge, Bell-Door and Ideal Services teams.

Requirements

Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone
Ability to accurately and efficiently input information into computer systems
Ability to work cohesively with co-workers both within and outside of your department
Ability to work well under pressure, dealing with many arrivals and departures within a short period of time
Must be able to work weekends and holidays
Must be able to walk, sit, stand, squat, and lean during daily business for extended periods of time.

Nice To Haves

Previous customer service experience preferred
Previous cashiering experience is preferred
Fluency in a foreign language is preferred

Responsibilities

Process guest check-ins and check-outs according to Omni's Moments of Service and Standard Operating Procedures
Empathetically listen to guest inquiries and provide appropriate responses
Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.)
Maintain confidentiality of all guests and hotel information
Maintain guest history files on all guests
Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction
Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions.
Flexible in working various entry level service positions within the property
Attend weekly Omni Care Internship trainings and enrichment seminars through the Summer season.
Other duties may be assigned.