OMH Resident Wellness Coordinator - Full-time; 42224-204-N

Catholic Charities Brooklyn and Queens•New York, NY

25d

About The Position

For over 125 years, Catholic Charities Brooklyn and Queens has been providing quality social services to the neighborhoods of Brooklyn and Queens, and currently offers 160-plus programs and services for children, youth, adults, seniors, and those struggling with mental illness. Housing LPS provides housing and support services to those who are seriously and persistently mentally ill such as counseling, case management, substance abuse rehabilitation, wellness, socialization, community integration and crisis management. STATEMENT OF THE JOB: The HLPS Resident Wellness Coordinator (RWC) is an essential team member that develops and executes housing navigation and placement services including follow-up post placement for clients referred by NYC Health + Hospitals (H+H). The RWC meets with the client in person to develop a housing plan and complete the housing packet and works to support the client to find and move into permanent housing. The RWC checks in at consistent, regular intervals during and post move-in/placement and will help the client renew their lease or reapply for vouchers if necessary. The RWC will document all interactions, activities, and status changes. The RWC will also coordinate services with other contacts to support the client as needed, including shelter/safe haven housing specialist, H + H care team, etc. and as needed, referrals to external providers. The RWC plays a key role in executing and updating housing plans, identifying needs, preferences and eligibilities, monitoring client behaviors and practices, and trouble-shooting incidents.

Requirements

Bachelor’s degree in social work, psychology or a related health/human services field required.
Minimum of two years of experience in case management, tenant organization, counseling, community outreach and/or direct advocacy for clients in social service settings.
Computer literacy with advanced knowledge of Word, Excel, and Outlook.
Willingness to travel throughout the five boroughs and make multiple visits in the community as needed. Sporadic evening or weekend hours may be required.
Demonstrated commitment to quality and data-driven reporting.
Track record of effective collaboration within a direct service organization balancing a large caseload with competing priorities.
Strong written and verbal communication skills
Frequent sitting, standing, walking & sit and lift up 10 lbs.
Should be able to operate a computer keyboard, mouse & office equipment.
Ability to read printed & handwritten materials.
Ability to travel in the community and use public transportation.

Nice To Haves

Experience working with homeless individuals and people living with health and/or mental health issues and substance use a plus. Ability to engage residents.
Knowledge of applicable state and city housing and disability laws and codes preferred.
Preferred knowledge and experience working with NYC voucher programs, housing subsidies and supportive housing programs.
Familiarity with HOME, CARES, CAPS, Housing Connect, etc. databases.

Responsibilities

Conduct intake process with new clients upon referral from CBC. Includes but is not limited to explanation of HLPS client rights and responsibilities, and grievance procedures.
Develop initial housing plans and conduct plan reviews as needed for an assigned caseload.
Work with clients to assess for eligible housing vouchers, identify housing preferences to search for, and match with, opportunities, coordinate with the client and the peer counselor/specialist for housing tours and/or interviews, collect necessary documents, and complete applications and paperwork.
Regularly schedule follow-up after initial placement to identify further support needs, trouble-shoot incidents, confirm payment, and reapply for vouches and support in lease renewals as needed
Provide accurate, complete, and timely data entry and other documentation of the housing status, interactions and communications with and on behalf of clients, and if relevant, provision of supportive social services, and client progression/regression toward the goals of securing permanent housing.
Attend staff meetings, case conferences, group supervision, and professional development activities such as in-service trainings, seminars, webinars, and conferences as needed. Work with other consortium partners as necessary.
Support an environment that embeds diversity, equity, inclusion, and accessibility (DEIA).
Participate in workplace culture that inspires high-level performance, collaboration, accountability, and professional and respectful interaction.
Employ best practices for effective feedback and communication at all levels of staff engagement.
Perform all job-related tasks as required.