OMF Financial Consultant (Barberton)

Old Mutual LimitedBarberton, OH
1d

About The Position

Let's Write Africa's Story Together! Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this. Job Description na Provides advice on a specific range of products to a specific allocated market and are individually accountable for achieving results through their own efforts.

Requirements

  • Consultative Selling
  • Customer Feedback Management
  • Customer-Focused
  • Customer Service
  • Customer Understanding
  • Evaluating Information
  • Identifying Customer Needs
  • Identifying Sales Opportunities
  • Oral Communications
  • Probing Questions
  • Qualifying Prospects
  • Sales Data Management
  • Sales Software
  • Strategic Selling
  • Strengthening Customer Relationships
  • Balances Stakeholders
  • Builds Networks
  • Communicates Effectively
  • Customer Focus
  • Ensures Accountability
  • Instills Trust
  • Interpersonal Savvy
  • Manages Complexity
  • NQF Level 5 - Higher, Advance or Occupational Certificate or equivalent

Responsibilities

  • Customer Service Carry out standard customer service activities and handle simple customer inquiries.
  • Solutions Analysis Assess compliance with established standards and protocols for routine inquiries.
  • Receiving Visitors Receive visitors and assist with various requests for information, referring more complex matters to colleagues.
  • Customer Relationship Management (CRM) Data Ensure that basic customer details held in the system are accurate, and make notes of follow-up actions that have been promised, together with notes of actions taken during each sales call.
  • Customer Needs Clarification Interview the customer, following a multilevel sales script, to clarify the customer's requirements.
  • Customer Relationship Development / Prospecting Make calls (by telephone or in person) to allocated potential customers to develop relationships.
  • Provide a first point of contact for resolving customer queries and complaints.
  • Operational Compliance Follow a range of mandatory procedures to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct.
  • Business Development Carry out routine business development support tasks and assist others by following established procedures.
  • Sales Opportunities Creation Identify potential customers by obtaining information, referrals, and recommendations from existing customers.
  • Data Exploration Select appropriate data from information provided by others and input that data into spreadsheets or standard formats.
  • Network of Influence Demonstrate understanding of the value of networking by participating in and contributing to a network of people, technologies, and ideas both inside and outside the company.

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What This Job Offers

Job Type

Full-time

Career Level

Entry Level

Education Level

No Education Listed

Number of Employees

5,001-10,000 employees

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