OM Representative I

trane technologies•La Crosse, WI

10d•Hybrid

About The Position

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world. Learn about our benefits designed for you to Thrive at work and at home. We boldly go. Where is the work: Monday to Thursday, work onsite with your colleagues. Fridays, choose your work location, balancing what your work requires. What’s in it for you: Serve as the primary contact point for all external and internal customers interacting with the Parts & Supply, Order Management department in a high volume, transactional environment. This position is the first contact our customers have with the organization and thus sets the tone for the relationship going forward. This position is the customer’s primary link to all other areas of the company and is directly involved in judgment decisions affecting processing and researching customer orders. The position reports to an Order Management Team Leader.

Requirements

Associate or Bachelor's degree with 1-3 years of experience in a customer service role desired. In lieu of a degree, 5+ years of experience in a related customer service role may be considered.
Demonstrated ability to work effectively in a team environment as well as independently.
Must be able to perform and/or understand basic data analysis as it pertains to customer service and order management.
Proficiency with MS Office Suite (Excel, Word, PowerPoint, Access, Outlook) required.
Must have a positive attitude and be energetic and customer centric with a focus on building relationships with customers, teammates, and other functional teams.
Ability to prioritize work based on customer need and multi-task in a high volume, transactional environment required.
Must maintain professionalism at all times with customers, coworkers and other functional teams

Nice To Haves

Industry knowledge highly preferred.

Responsibilities

Develop and maintain positive working relationships with both internal and external customers.
Answer queries via phone, e-mail, and other digital methods regarding parts orders.
Work with other customer associates of different levels as well as other functional groups to ensure that customers' questions and concerns are answered timely and thoroughly.
Participate in customer service-related projects such as MDI (Monitoring for Daily Improvement).
Check availability of parts or units, find component match ups, and verify pricing.
Identify common parts using available tools and coordinate resources for complex requests.
Locate parts and process orders on behalf of external customers.
Work with multiple suppliers to expedite orders.
Work with planning, operations, and the field to ensure that promise dates are met.
Manage assigned open orders, monitor reports, and act on the information to ensure customers are kept informed of their orders.
Interface with cross functional stakeholders as necessary to meet the customers’ demands.
Exemplify proper judgment, problem solving, and decision making with a friendly and professional attitude, while always keeping the best interest of the customer and the organization in mind.
Assist in and support the development of process improvements and continuous learning.
Other duties as assigned by order management team leader.