Clerk RTV - OM

SMS INFOCOMM CORPORATION•Grapevine, TX

10d•Onsite

About The Position

The RTV Order Management Clerk is responsible for managing all aspects of order processing, fulfillment and customer service. Ensures timely response to internal/external vendors requests and achieves customer satisfaction goals. Essential Duties and Responsibilities include the following. Other Duties not listed may be assigned.

Requirements

High school diploma or equivalent is required.
Must have experience in Microsoft Office.
Works well with a team and exhibits effective communication skills, essential to providing instructions and suggestions about order processing flows to management and other associates.
Pays close attention to detail, a skill essential in identifying order discrepancies and resolving situations with variance.
Possesses clear knowledge of computer ordering systems and has ability to navigate and troubleshoot computer systems as necessary.
Must be hands-on with ambition and drive to succeed - Makes things happen.
Must be goal oriented and accustomed to achieving results through team-work.

Responsibilities

Review RTV warehouse inventory and collect required information for RMA number application to vendor.
Apply for RMA number to vendor according to suppliers requirements.
Receive Vendor RMA# answering vendor email or phone calls in timely manner.
Process orders in system, issue invoices, recommend packing/labeling or make shipment recommendations to arrange shipment.
Confer with warehouse, shipping, or common carrier personnel in order to expedite or trace shipments.
Trace shipments and provide vendor shipment pre-alert.
Follow up on material return Turn Around Time (TAT) or credit based on the agreed terms and conditions.
Issue credit or debit note if needed base on vendor request.
Upload vendors shipping advice into LMS system.
Confer with receiving department to report any discrepancy to vendor within 72 hours if occurrence after material is returned from supplier.
Conduct weekly reconciliation review against vendor open RMA report to ensure ETD is provided and push vendor to achieve the TAT target.
Maintain material status as return delivery schedule (ETD), shipping details or vendor comments on the Back Order Report for planners reference.
Review back order report periodically to ensure vendor arranged shipment is within the committed date.
Collect RTV Results from vendor and upload into myService or prepare report for price team.
Other duties as assigned.
Builds and maintains a work environment that is positive and is supported by open feedback and two-way communications at all levels.
Keeps warehouse organized and clean at all times.
Responsible for maintaining a positive work environment while supporting the companys culture.
Responsible for fostering a healthy and safe work environment, focusing on the well-being of all associates.