Older Youth Program Manager

Jackson County CASA • Kansas City, MO

4d • $55,000 - $69,000

About The Position

The Older Youth Program Manager will serve as the face of CASA’s Older Youth Program. This position will serve as a liaison between CASA and other older foster youth serving organizations, provide training, support and timely responsiveness to CASA staff and Volunteer Advocates, and collect, analyze and report out on older youth data metrics and outcomes. The Older Youth Program Manager will provide expert guidance to staff and Volunteer Advocates so that each youth can develop the life skills needed and be able to access the resources necessary to live a successful, independent life after release from state care.

Requirements

• Bachelor’s degree in social work or human services field is required, MSW or similar field of study is preferred.
• 3+ years proven success in case management and training others is required.
• Experience working with diverse and underrepresented populations is required. Experience in child welfare preferred.
• Demonstrated ability to deliver polished presentations and trainings.
• Strong interpersonal skills.
• Ability to collect and analyze data in order to make informed decisions.
• Proficient in Microsoft Office programs.
• Must be 21 years of age.
• Excellent presentation and public speaking skills.
• Outstanding written and verbal skills, and strong attention to detail and accuracy.
• Strong organizational skills with the ability to juggle multiple assignments and meet short deadlines.
• Ability to establish and maintain effective working relationships in a diverse and inclusive environment. Must value collaboration and teamwork.
• Commitment to remaining current on child welfare best practice standards and teaching these practices, as well as a commitment to continued learning surrounding child welfare, older youth, and human services delivery.
• Promotes the dignity and well-being of all clients, staff, and volunteers.
• Comfort with respectful confrontation.
• Ability to work with minimal supervision.
• Must be able to demonstrate adaptability due to the potential for changing duties and responsibilities during the agency’s expansion. Optimism is a must.
• Commitment to Jackson County CASA’s mission and values.
• Must submit to and pass a criminal and child abuse and neglect background check.
• Must have flexibility to work nights and weekends. Some holiday work may be required.
• A valid driver’s license and reliable personal transportation are required for this position. Frequent travel within Jackson County and surrounding areas will be required. Mileage will be reimbursed.

Responsibilities

• Participates in the onboarding and training of new staff members.
• Assists in establishing annual goals for the Older Youth Program and ensures goals are met.
• Identifies and suggests policy and procedure alternatives for the Older Youth Program.
• Fosters an environment of continuous learning and improvement, empowers staff and Volunteer Advocates, and has a positive impact on the organization’s culture.
• Possesses a robust understanding of the barriers faced by older youth involved with the child welfare system and provides consultation to staff and Volunteer Advocates to guide their advocacy.
• Assists with locating and accessing services and resources needed by older youth.
• Attends case planning team meetings and provides oversight of best practices and procedures regarding older youth, when needed.
• Assists the internal team in creating post-release service and safety plans for older youth.
• Develops and delivers robust and diverse continuing trainings specific to older youth for the agency’s staff and Volunteer Advocates.
• Delivers National CASA Association approved Fostering Futures training for staff and Volunteer Advocates.
• Provides on-going support to staff & Volunteer Advocates by providing resources, tools, and programming.
• Develops Older Youth Program materials, such as assessments, goal setting tools, and evaluations for use by staff and Volunteer Advocates.
• Creates and maintains an annual calendar for older youth specific continuing education programming.
• Manages Older Youth Program information and resources on the agency’s online Volunteer Portal.
• Provides staff and Volunteer Advocates with an environment that is warm and welcoming and nurtures their learning and growth.
• Manages the department’s budget.
• Demonstrates excellent communication with Older Youth Program funders.
• Conducts regular evaluations of the Older Youth Program and makes modifications to content and service delivery, as necessary.
• Organizes and convenes external older youth serving agencies and programs to engage them in the Program’s goals and services to older youth.
• Collaborates with clients, staff, Volunteer Advocates, and external partners to monitor and evaluate the Older Youth Program’s performance.
• Ensures all case-related data and activities are promptly updated or documented in CASA’s online database OPTIMA.
• Tracks staff, client, and Volunteer Advocate event attendance.
• Engages in respectful and collaborative relationships with clients, community partners, staff, and Volunteer Advocates.
• Shares in the agency-wide responsibility of Volunteer Advocate recruitment, engagement, and retention.
• Maintains strict confidentiality of Jackson County CASA’s clients, volunteers, staff, and donors.
• Completes a minimum of 12 hours of annual continuing education programming. Identifies personal development goals and training opportunities that will prioritize DEI and child welfare best practices,
• Embraces a culture of continued development by participating in an annual performance review and documents one’s own milestones and achievements, as well as opportunities for growth.
• Maintains a positive image of Jackson County CASA and provides excellent customer service at all times.
• Acts in the best interest of Jackson County CASA and its clients at all times.
• Convenes Older Youth House Committee monthly.
• Manages the agency’s Older Youth Training Room and Resource Closet.
• Completes CASA Pre-Service Training within three months of start date.
• Performs other related duties as requested by the Director of Client Engagement or President & CEO.

Benefits

• Benefits include 15 days paid time off & 15 days paid leave earned within the first year of employment, and paid holidays.
• 100% employer paid health insurance, 100% employer paid dental, vision, life, and long-term disability insurance.
• Simple IRA with match.
• Employee Assistance Program.
• Jackson County CASA is a child-centered, supportive, and collegial work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager