Old Savannah Distillery Concierge
About The Position
Our Old Savannah Distillery Concierges (Cocktail Concierges) are stationed within the entranceway of the brand new Old Savannah Distillery, providing excellent customer service to guests. An ideal concierge must have a passion for helping people and making their vacation experience a memorable one. A sincere love of history and the culture of our city is helpful. Be knowledgeable about all offerings within the Old Savannah Distillery Campus. Effectively sell the appropriate Cocktail Tasting package to the guest based on the knowledge of our products, pricing and the content of all ticket packages in order to meet your sales goals. The perfect candidate for this position is self-motivated, outgoing, friendly and always ready to greet guests and welcome them to Savannah. Competitive pay and paid training: Earn $15 per hour plus uncapped commission! All FT Employees are eligible for paid vacation time, as well as company sponsored health and wellness plans All FT, PT and Seasonal employees are eligible for: paid sick time, 401K plan with company matching, fun and upbeat work environment with various award and recognition celebrations throughout the year, First Stop Health - 24 hr. access to doctor by phone or computer for employee and their dependents (Employer pays 100%), discounts in retail stores and free admission to all company attractions Operating tours, attractions and retail in Boston, Charleston, Key West, Nashville, San Diego, St. Augustine, Savannah, San Antonio, and Washington, DC since 1980 Start your new Career Today!
Requirements
- Ability to work independently within the scope of established rules and regulations to satisfy the needs of our guests
- Ability to work well with all people while maintaining a professional and pleasant demeanor
- Ability to read, write and speak fluent English to communicate with fellow CASTmembers and the general public
- Flexibility to work 3-4 days/week from 9:45am – 5:00pm, including weekends and holidays
- High school graduate or equivalent preferred
- Customer service, sales, or information center experience preferred
- Successful candidate must undergo a background search
Responsibilities
- Greet everyone you meet with a smile and prompt service. Extend courtesy, friendliness, and hospitality.
- Give every guest the ultimate compliment of recognition and attention. Guide them to the best offerings based on their interest during their time in your city.
- Be knowledgeable and passionate about our products and the most popular things to do at each trolley stop.
- Utilize exceptional sales skills including a strong pitch, prospecting, handling objections, cross-selling, upselling, and closing the deal.
- Present the cost of Old Savanah Distillery Cocktail tastings in an enticing way to persuade guests to upgrade to various premium packages.
- Accurately handle transactions and receipts from sales, secure and maintain ticket inventory and company assets
Benefits
- Competitive pay and paid training: Earn $15 per hour plus uncapped commission!
- All FT Employees are eligible for paid vacation time, as well as company sponsored health and wellness plans
- All FT, PT and Seasonal employees are eligible for: paid sick time, 401K plan with company matching, fun and upbeat work environment with various award and recognition celebrations throughout the year, First Stop Health - 24 hr. access to doctor by phone or computer for employee and their dependents (Employer pays 100%), discounts in retail stores and free admission to all company attractions
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
