Retail Assistant/Distillery - Tarnished Truth Distillery Cavalier Resorts

Professional Hospitality Resources, Inc. and Ocean Beach Club LLC•Virginia Beach, VA

About The Position

Assists with customer service, merchandising, inventory control, and other related activities for Tarnished Truth Distilling Company’s small gift shop located within the Historic Cavalier Hotel. This position supports the day-to-day activities, routine stock management, customer service activities and provides input into policies and procedures. Works directly with management to ensure compliance of state and federal laws relating to distilled spirits sales within the gift shop.

Requirements

Must be at least 21 Years Old
At least 2 years of retail sales experience
Must be willing and able to work Tuesday - Sunday
Knowledge of mathematics, cash management principles and/or procedures
Knowledge of customer service standards and procedures
Knowledge of retail stock management and control principles and procedures
Knowledge of retail floor sales techniques, retail advertising, sales promotion and/or visual merchandising techniques
Ability to analyze and solve problems, ability to read, understand, follow, and enforce safety procedures
Ability to summarize and reconcile retail sales and operating statistics, and to prepare routine statistical reports
Ability to reconcile retail sales and operating statistics, and to prepare routine statistical reports
Ability to operate a computerized cash register
Ability to foster a cooperative work environment and communicate effectively, both orally and in writing

Nice To Haves

Candidate has strong problem solving skills & shows initiative
Proficiency in Excel & Word
Candidate has interest in being involved with the retail store as it grows/interest in working with management in development & implementation of policies
Candidate is "coachable," open to ongoing learning regarding distillery & retail operations
Candidate is comfortable and confident in public speaking, brings high energy to guest & associate interactions

Responsibilities

Leading daily distillery tours & bourbon tastings with enthusiasm and knowledge
Operation of a computerized POS system for retail sales, cash-handling, sales reports
Performs direct retail sales, hitting monthly sales metrics
Work with management to manage inventory, restocking of the retail floor, and maintaining high standards in visual merchandising on the retail floor
Provide excellent customer service to guests, project confidence in interacting with guests and VIPs
Contribute to a positive working environment, as we are a small team of 3 but work closely with other departments within the distillery, the Hunt Room, & the Cavalier
Performs computerized cash register sales transactions and cash management
Assists with the development and implementation of policies, and procedures consistent with those of the organization
Provides sales coordination and performs direct sales and customer service
Monitors sales through the cash register; resolves discrepancies, prepares, reconciles, and records cash receipts for deposit, and prepares sales reports
Monitors and coordinates ordering, receipt, and return of merchandise and/or equipment.
Monitors general housekeeping cleanliness within the area; ensures that equipment and facilities remain in good repair, and that employee and customer safety standards are maintained
Performs miscellaneous job-related duties as assigned
Performs all state and federal required reports for sales of Distilled spirits within the gift shop