Okta Support Specialist
About The Position
Our Cybersecurity Consultants are a team of business integrators with extensive consulting and industry experience who help our clients solve their complex business issues from strategy through execution. A career in an integrated team of developers and consultants provides the opportunity to grow and contribute to our clients' business issues every day, applying a collection of security spectrum capabilities, including security strategy and governance, IT risk, security technologies, and cybercrime and breach response. We are seeking a highly skilled, collaborative technical analyst with strong-hands on experience in Okta to support identity and access management (IAM) operations. This role will handle escalation of support issues, working closely with Tier 1 Service desks and partners with Okta engineers and security teams to ensure secure and reliable access for users. Some key responsibilities include, but are not limited to: Provide Tier 2 Support for Okta-related issues, including SSO, MFA, identity lifecycle, and access provisioning. Troubleshoot and resolve escalated IAM incidents and service requests. Manage Okta configurations (applications, policies, groups, users). Support integrations with SaaS and on-prem applications. Analyze logs, identify root causes, and implement preventive fixes. Collaborate with Tier 1, IT, Security, and Engineering teams.
Requirements
- Bachelor's degree in IT, Information Systems, or Computer Science or related field.
- Minimum of FIVE (5) years engineering and deploying IT systems.
- Experience using Okta as an enterprise identity provider solution.
- Knowledge of Okta including features, integrations, and architecture.
- Understanding of authentication protocols, such as SAML 2.0, OAuth2, OIDC.
- Experience configuring user authentication policies and application connections in Okta.
- Experience configuring and managing Multi-Factor Authentication (MFA) factors for Okta users, including Okta Verify, FIDO tokens, One-Time Passcodes, and Yubikey tokens.
- Experience troubleshooting Okta user authentication and application issues.
- Broad knowledge of cybersecurity threats and mitigating IT solutions.
- Broad knowledge of IAM platforms and the full identity lifecycle.
- Experience developing cybersecurity policies.
- Experience with online research techniques.
- Excellent communication and documentation abilities.
- US Citizenship.
- Must be able to OBTAIN and MAINTAIN a Federal or DoD "PUBLIC TRUST"; candidates must obtain approved adjudication of their PUBLIC TRUST prior to onboarding with Guidehouse. Candidates with an ACTIVE PUBLIC TRUST or SUITABILITY are preferred
Nice To Haves
- Okta Certified Professional, Administrator, Consultant, Developer, and/or Architect certifications.
- Strong scripting and automation skills (e.g., PowerShell, Python, Okta APIs).
- Experience following established software development standards and procedures and contribute towards their improvement.
- Familiarity with SDLC process, including designing and developing applications.
- Broad knowledge of information system technologies with willingness to learn new technologies.
- Experience with cloud provider services (AWS or Azure) and understanding of DevSecOps tools and processes.
- Strong understanding of IAM principles and how to implement them in an enterprise solution.
- Active security clearance Secret and above.
Responsibilities
- Provide Tier 2 Support for Okta-related issues, including SSO, MFA, identity lifecycle, and access provisioning.
- Troubleshoot and resolve escalated IAM incidents and service requests.
- Manage Okta configurations (applications, policies, groups, users).
- Support integrations with SaaS and on-prem applications.
- Analyze logs, identify root causes, and implement preventive fixes.
- Collaborate with Tier 1, IT, Security, and Engineering teams.
Benefits
- Medical, Rx, Dental & Vision Insurance
- Personal and Family Sick Time & Company Paid Holidays
- Position may be eligible for a discretionary variable incentive bonus
- Parental Leave and Adoption Assistance
- 401(k) Retirement Plan
- Basic Life & Supplemental Life
- Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
- Short-Term & Long-Term Disability
- Student Loan PayDown
- Tuition Reimbursement, Personal Development & Learning Opportunities
- Skills Development & Certifications
- Employee Referral Program
- Corporate Sponsored Events & Community Outreach
- Emergency Back-Up Childcare Program
- Mobility Stipend
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
