Offsite Biometrics (Fingerprint) Technician - Full Time

Amentum•Boston, MA

22h•Hybrid

About The Position

As the Offsite Biometric Technician, you will be responsible for supporting a nationwide government program. You will partner with a government representative as part of a dynamic team assisting the United States Citizenship and Immigration (USCIS) Application Support Center (ASC) operations. Your primary responsibility will be completing biometric registration for applicants seeking legal immigration to the United States by traveling to their locations to perform mobile biometrics. When not traveling, you will work onsite at the Application Support Center. Amentum provides all required job training for qualified candidates. This role, under direct supervision of the ASC Site Supervisor and/or Regional Manager, involves travel to various nationwide locations determined by USCIS.

Requirements

Must be able to obtain and maintain a government issued suitability clearance
US Citizenship is required for suitability
Must have a valid driver’s license
Local travel 50%-100% of the time to fulfill contract requirements, potentially up to 100% travel outside ASC site area
Regular travel to multiple locations within assigned routes, including nursing homes, residential homes, hospitals or other locations as determined by USCIS
Ability to work in varied environments, which may include urban, suburban, and rural settings, as well as facilities with differing levels of accessibility
Flexibility to adapt to changing schedules, travel routes, and customer needs, sometimes with short notice
Willingness to work in diverse weather conditions and environments that may present physical, emotional, or situational challenges
High School Diploma or equivalent
Ability to stand and walk for up to 75% of assigned work hours
Ability to work in a high paced environment with the public
Demonstrated customer service skills
Ability to type and use basic computer skills
Ability to act as the primary independent point of contact with the customer
Maintain professional conduct and confidentiality while representing the organization in the community
Ability carry/transport 30 lbs

Responsibilities

Process applicants for biometrics capture
Assist applicants with ASC processing forms
Review immigration and biometrics documentation
Perform biometrics processing to include capturing electronic fingerprints, photographs, and signatures
Proof and check work for accuracy and completeness and maintain a 98% efficiency rating for all processed forms
Provide the highest level of customer service to all applicants
Track processing time for each applicant
Safeguard all documents
Perform additional administrative duties as needed
Perform backup responsibilities of: Receptionist, Biometric Technician and Site Supervisor