Officer Manager (National)

Better Mortgage • New York, NY

16h • Onsite

About The Position

Better is the first AI-native mortgage and home equity finance company, revolutionizing one of the largest financial markets in the world. We make home finance radically more transparent; using AI and proprietary technology to eliminate friction from the mortgage process through our industry-leading AI platform, Tinman®, and the first voice-based AI mortgage assistant, Betsy™. Our mission is simple: make homeownership cheaper, faster and more accessible by transforming how people buy and finance homes.

The facts that speak for themselves:

- We’ve funded over $110 billion in loans (more than any other fintech in the US!)
- Raised over $1.2 billion in equity capital to modernize the $15 trillion mortgage industry
- Better’s propriety AI platform makes us an award-winning lender:
- Fintech Breakthrough Award 2025: Best Lending Innovation
- Yahoo! Finance (Jan 2025): Best Mortgage Lender for First-Time Homebuyers – Best for quick approval
- Yahoo! Finance (2025): Best Online Mortgage Lender
- Money Magazine (2025): Best for fast closing
- Forbes (2023): Best Online Mortgage Lender

We’re building the future of home finance—and we’re looking for smart, driven, ambitious innovators who are ready to tackle the most impactful work of their careers.

A Better Opportunity

Better is seeking an experienced Office Manager to lead office operations and onsite workplace support across our New York, Charlotte, Detroit, Dallas, and Irvine locations. This is a full-time role based in New York City and requires working onsite five days per week. The ideal candidate is highly resourceful, reliable, and proactive, and takes pride in creating welcoming, well-run workplaces.

You will play a critical role in shaping our physical environments and employee experience - ensuring our offices are efficient, hospitable, and aligned with Better’s culture and values.

Requirements

• Bachelor’s degree required
• 5+ years of experience in office management, workplace operations, or a related field
• Strong communication, organization, and time management skills
• Experience using project management tools and applying best practices
• Highly proactive and self-directed; comfortable operating without micromanagement
• Excellent verbal and written communication skills
• Proficient in Excel and workplace tracking tools
• Ability to multitask, manage competing priorities, and anticipate issues before they arise
• Demonstrates humility, accountability, and ownership
• Experience working in an agile, fast-paced environment

Responsibilities

• Own and manage all aspects of full-time office operations across multiple Better locations, including facilities management, inventory, and day-to-day oversight of reception and concierge services
• Serve as the first point of contact for office guests, ensuring a warm and professional welcome
• Manage daily operational tasks such as mail, shipping, lunch deliveries, and culture activations
• Build and maintain strong relationships with vendors, building management, and internal cross-functional partners
• Support and execute office redesigns, relocations, renovations, and other workplace projects as needed
• Maintain accurate and up-to-date workplace systems and records to track spend, space utilization, and employee engagement trends
• Ensure all office functions run smoothly and efficiently in a dynamic, fast-paced environment
• Manage and organize all Better leases, ensuring accuracy in Visual Lease and maintaining a lease payment tracker
• Field, track, and resolve all Workplace service tickets
• Oversee office supply and food ordering across all locations, consistently managing spend within budget
• Plan and execute local culture initiatives and employee experiences, including happy hours, seasonal events, and holiday celebrations
• Own the Workplace team’s onboarding and offboarding processes, including badge access and workplace readiness
• Champion Better’s culture, hospitality, and service standards to deliver an exceptional employee experience across all offices

Benefits

• Day One Coverage – Your benefits begin on your first day, so you’re supported from the start
• Nationwide Medical, Dental & Vision Coverage – Comprehensive plans that travel with you, wherever you are
• Mental Health Support When You Need It – Immediate access to virtual therapy with licensed providers for you and your eligible dependents (ages 6+), with your first few visits covered at no cost!
• Health Savings Account (HSA) – Includes an employer contribution to help you plan for healthcare expenses
• Employer-Funded Dependent Care FSA – Support for childcare and/or dependent care costs
• Disability & Life Insurance – Provided at no additional cost to give you added peace of mind
• Flexible PTO – Time off when you need it, so you can recharge and focus on what matters most
• Extra Perks & Discounts – Including pet insurance, savings programs, and more to support life beyond work

What This Job Offers

• Job Type: Full-time
• Career Level: Manager