Officer - Customer Service - Full Time

Bally's Corporation•Tiverton, RI

50d•$18•Onsite

About The Position

Customer Service Officer - To assist Guests and maintain a safe environment for Guests and Employees.

Previous work experience as a security officer or guard.
Knowledge of legal guidelines for area security and public safety.
Excellent surveillance and observation skills.
Able to interact professionally with guests
High School diploma is required.
Serve Safe Certified.
Must be able to be licensed by the Rhode Island Department of Business Regulations, as well as be able to complete a background check performed by them.
Rhode Island Pistol Permit
Constantly stand, walk several hundred feet, climb, carry, hear, bend, and stoop
Constantly use manual dexterity, following directions, adhere to detail
Frequently use eye/hand coordination
Exposed to noise, smoke and odors.
Environment may be hot, cold, wet, humid, or loud for long periods of time.
Working with others as well as independently.

Strategically assigned throughout the facility to deter incidents and remain accessible to guests.
Assist guests by providing information and services or directing guests to the appropriate source for assistance.
Provide security for special events, fights, parties, employee events, and tournaments.
Act quickly in emergency response, which includes injured guests and employees, fires, fights, thefts, and arrests.
Observe and report any hazardous, dangerous, or unsafe conditions that may cause injury to guests and/or employees.
Patrol and monitor entrances, gaming floor, and bar areas for the control of alcohol consumption.
Monitor the physical access control for the facility verifying authorization and issuing visitor and employee access badges in accordance with the Department of Business Regulations (DBR) and Rhode Island Lottery (RILOT).
When appropriate, detain and restrain persons that have or are about to commit a crime or present danger.
When appropriate, eject persons who are in violation of company policies and/or procedures.
Any other duties that are reasonably assigned by management.