Officer, Customer Service (Inbound), Contact Center

UOB•Phoenix, AZ

About The Position

About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers. Job Description Client Services - Escalations is responsible for interacting with clients, either directly or indirectly, in support of sales, trading, relationship management, or portfolio management activities. The Escalations area specializes in complex situations and inquiries from customers that cannot be handled by general Customer Service employees, including presidential- or executive-escalated issues. Also manages and executes the firm's call and issue escalation process. Consumer Banking covers activities related to providing services and products directly to consumers through various business channels. This group includes retail banking, consumer lending, auto finance, small business banking, and related business areas.

Requirements

Nitec / A levels / Diploma holder with relevant working experience
Experience in Call Centre, Banking or Customer Service (calls and correspondents) environment will be an advantage.
Possess a positive mindset with a “CAN-DO” attitude and passion to deliver quality customer service.
Possess a pleasant voice, excellent comprehension, communication, interpersonal skills and work etiquette.
Good analytical skills; passion for working and is good in working with numbers.
Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment.
Passion for working, responsible and with good working attitude.
Proficient in PC skills including MS Office applications.
Ability to work on staggered/rotational shifts including weekends and Public Holidays to support 24x7 Contact Centre service operations.