Customer Service Representative (Customer Contact Center - Remote Opportunity) Customer Service Representative (Customer Contact Center - Remote Opportunity)
About The Position
At Nestlé Health Science, we believe that nutrition, science, and wellness must merge, not collide. Here, we embrace the intrinsic connections of these three pillars, harnessing their collective strength to empower healthier lives. Our broad product portfolio includes renowned brands like Garden of Life®, Nature's Bounty®, Vital Proteins®, Orgain®, Nuun®, BOOST®, Carnation Breakfast Essentials®, Peptamen®, Compleat Organic Blends®, and more. We also have extensive pharmaceutical expertise, offering innovative medicines that aim to prevent, manage, and treat gastrointestinal and metabolic-related diseases. At Nestlé Health Science, we bring our best for better lives. Our people are challenged to bring fresh, diverse views and make bold moves to empower healthier lives through nutrition. We know brilliant ideas can come from anyone, anywhere. Here we embrace the entrepreneurial spirit and collaborate with teams that champion focused and forward thinking. We are committed to fostering professional growth and celebrating the achievements of our people along the way. We offer dynamic career paths, robust development, opportunities to learn from talented colleagues around the globe, and benefits that support physical, financial, and emotional wellbeing. Join us to innovate for impact and reimagine the future of health and nutrition for patients and consumers. Job Summary: The Customer Service Representative (Contact Center) is responsible for supporting customer service activities supporting Atrium Sales. Responsibilities include but are not limited to handling customer calls, order processing, triaging internal inquiries and requests, and supporting sales initiatives to enhance customer satisfaction. This position will be either a remote or hybrid role based on the selected candidate’s geographic location. This role is a remote-based opportunity.
Requirements
- High School Diploma or GED required; Bachelor’s degree preferred.
- 1+ years of professional customer service experience required, preferably working within a Customer Contact Ceneter.
- Demonstrated proficiency in MS Office (Word/Excel/Outlook/PowerPoint) is required.
- Must have excellent communication (oral and written), organizational, presentation and stakeholder management skills (including the ability to develop and maintain strong, cross-functional stakeholder relationships).
- Willing and able to work under pressure to meet tight deadlines with minimal supervision.
- Must be team-oriented, agile and be attentive to detail.
Nice To Haves
- Current or prior work experience utilizing Salesforce, Magento, Veeva or RingCentral systems is preferred.
Responsibilities
- Handle incoming calls in a timely, efficient, and professional manner. Ensure the quality and consistency of each call by effectively following policies and procedures.
- Receive and accurately process customer orders and enter approved customer credits into the JDE system.
- Triage inquiries from cross-functional team members (i.e., Supply Chain, Finance, Quality, etc.) requiring investigation, trouble shooting, and problem-solving activities.
- Ensure appropriate follow-through on claims and/or investigations by gathering all pertinent information and communicating resolution to relevant team members via ticketing system and/or email.
- Assist with inquiries and follow-up via Service Console ticketing system as assigned.
- Participate in all product training sessions and complete assigned compliance trainings.
- Support sales initiatives by proactively promoting featured products and special promotions, and cross-selling/up-selling to ensure customer satisfaction.
- Conduct outbound calls as needed to ensure effective customer communication.
- Support other team members and the Customer Service Supervisor as needed.
Benefits
- Nestle Offers performance-based incentives and a competitive total rewards package, which includes a 401k with a company match, healthcare coverage and a broad range of other benefits.
- Incentives and/or benefit packages may vary depending on the position.
- Learn more at: Nestle in the US Benefits | Nestlé Careers
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
