OFFICE TECHNICIAN (TYPING)

State of California•Sacramento, CA

47d•Hybrid

About The Position

The Department of Health Care Services (DHCS) is the backbone of California's health care safety net. Our success is made possible by the hard work of more than 4,800 DHCS team members and through collaboration with the federal government and other state agencies, counties, and partners for the care of low-income families, children, pregnant women, older adults, and persons with disabilities. This is an exciting opportunity to join our diverse team in the following role. If you are interested in joining our team, apply today! In-Home Supportive Services (IHSS)/Waiver Personal Care Services (WPCS) Support Staff Wanted! Within the Integrated Systems of Care Division, our IHSS/WPCS Unit is seeking an individual with customer service experience to process various requests in support of the WPCS program and maintain accurate records. Reporting to the Staff Service Manager, you must possess strong speaking and writing skills, as well as the ability to work effectively with others. We need someone detail-oriented who can handle a large workload efficiently and learn new systems. The work performed is essential for the Californians we serve, so join us to make a difference! Results from the Office Technician (Typing) (EX-2012) examination currently in progress may be utilized for filling these position(s). This is a statewide recruitment, and the position may be located in the following locations: Sacramento, CA. Please see the Telework Information section below for telework details. You will find additional information about the job in the Duty Statement.

Requirements

Customer service experience
Strong speaking and writing skills
Ability to work effectively with others
Detail-oriented
Ability to handle a large workload efficiently
Ability to learn new systems
Ability to type at a minimum speed as designated on the Class Specifications
Obtain a valid typing certificate confirming your ability to meet the minimum typing speed, prior to being hired
Ability to type at a minimum speed of 40 words per minute
Supplemental Application (SA)

Nice To Haves

Customer Focus - The ability to identify and respond to current and future customer's needs. The ability to provide excellent service to internal and external customers.
Analytical Thinking - The ability to approach a problem by using a logical, systematic, sequential approach.
Organizational Skills - Ability to document and continuously follow up on and track issues, assignments and projects through completion.