Office Technician

State of Nebraska•Lincoln, NE

20d•$15

About The Position

The State of Nebraska, Department of Health and Human Services, is looking for a dedicated Office Technician to support the Division of Medicaid and Long Term Care. You will play a key role in providing critical information to supervisors and team members, supporting the important decisions that impact the Division’s work. Are you a dynamic individual with excellent customer service skills, keen attention to detail, and a passion for helping others? If so, WE WANT YOU What We Offer: Stable Employment: Join a team committed to your success and growth. 13 Paid Holidays - 12 Vacation Days and 12 Sick Days per year, starting on day 1. Career Development: Expand your skills with ongoing learning opportunities. Tuition Reimbursement: Support for your educational goals. 156% match on retirement contributions Caring Organization: Be part of a workplace that values inclusivity and diversity. Flexible Schedules: Balance work and life with our flexible scheduling options.

Requirements

Coursework/training or experience in public contact, customer service, and/or performing and applying office/clerical support procedures, including the use of a personal computer, associated software, and office equipment.
Basic computer skills and knowledge of Microsoft Outlook, Microsoft Word and Excel
Proofreading skills
Accurate data entry.
Able to file and retrieve materials using alphabetical and numerical filing systems.
Able to perform repetitive work in a high volume, fast paced work environment.

Nice To Haves

At least one year of customer service experience, experience with Enterprise One, NFOCUS, MMIS, OnBase, and Microsoft Excel.
Internal and external customer service experience
Knowledge of: Data entry techniques and procedures.
Skills:

Responsibilities

Provide general office assistance and maintain office supplies.
Enter information from Medical and NFOCUS claim forms with 95% accuracy and 8000 keystrokes per hour.
Identify and correct any errors in the data.
Sort, file, and organize documents.
Open and process incoming mail.
Copy documents as needed and conduct research to verify information.
Review medical claim forms for missing or incomplete information and correct discrepancies.
Answer calls regarding claim status, client eligibility, and provider payments.
Use mainframe systems to verify and provide accurate information.
Maintain confidentiality of all billing and provider-related information.
Exhibit strong attention to detail and proofreading skills to ensure accuracy of documents and reports.
Maintain regular and predictable attendance.