OFFICE TECHNICIAN (TYPING)

State of California•Sacramento, CA

52d•Hybrid

About The Position

Provide administrative support to Administrative Law Judges (ALJs), including typing and preparing sensitive and confidential materials. Review correspondence, including hearing decisions, to ensure the proper formatting, correct grammar, and consistency with departmental and divisional policies. Monitoring and tracking document logs, ensuring proper handling, and packaging of materials. Responsible for downloading and uploading documents into our Appeals Case Management System (ACMS). Answer and screen incoming phone inquiries from the general public and county representatives, serving as the first point of contact for callers and providing prompt, professional assistance. Use good judgment and knowledge of the State Hearings Division regulations to independently act, respond, and assist with various situations. Direct calls and visitors to the appropriate staff members. Serve as a liaison between county representatives, claimants, and authorized representatives, addressing and investigating inquiries as needed. Ensure proper routing and handling of associated tasks. Add detailed notes into our ACMS. Support ALJs with pre-and post-hearing tasks, such as following up with parties and scheduling continued hearings. Update claimant information in our ACMS and process related requests. Coordinate all hearing activities, including preparing and distributing correspondence and case files. Assist with setup and operation of video conferencing equipment for hearings. Perform a range of administrative tasks including, but not limited to, distributing incoming and outgoing mail, return mail, faxes, and other correspondence.

Requirements

The position(s) require(s) the ability to type at a minimum speed as designated on the Class Specifications (link available in the additional documentation section). You must obtain a valid typing certificate confirming your ability to meet the minimum typing speed, prior to being hired. Additional information regarding acceptable typing tests is available at the CalCareers.ca.gov website.
The position(s) require(s) a Background Investigation be cleared prior to being hired.
Candidates are required to complete the Statement of Qualifications (SOQ) (see questions below), in addition to completing an Examination/Employment Application (STD678). The SOQ must be no longer than two letter pages in 12-point size Arial font. Application packages received without specific responses to the supplemental questionnaire will not be considered. Resumes will not take place of a SOQ.
You are required to complete employment history on the application form (STD 678). You may be disqualified from the hiring and selection process if the employment history is not complete. Resumes will not take the place of employment history.
If you are meeting minimum qualifications with education, you must include your unofficial transcripts for verification. If selected, you may be required to provide official transcripts at the time of hire.
Subject to fingerprinting and criminal record clearance by Department of Justice and Federal Bureau of Investigation.

Responsibilities

Provide administrative support to Administrative Law Judges (ALJs), including typing and preparing sensitive and confidential materials.
Review correspondence, including hearing decisions, to ensure the proper formatting, correct grammar, and consistency with departmental and divisional policies.
Monitoring and tracking document logs, ensuring proper handling, and packaging of materials.
Responsible for downloading and uploading documents into our Appeals Case Management System (ACMS).
Answer and screen incoming phone inquiries from the general public and county representatives, serving as the first point of contact for callers and providing prompt, professional assistance.
Use good judgment and knowledge of the State Hearings Division regulations to independently act, respond, and assist with various situations.
Direct calls and visitors to the appropriate staff members.
Serve as a liaison between county representatives, claimants, and authorized representatives, addressing and investigating inquiries as needed.
Ensure proper routing and handling of associated tasks.
Add detailed notes into our ACMS.
Support ALJs with pre-and post-hearing tasks, such as following up with parties and scheduling continued hearings.
Update claimant information in our ACMS and process related requests.
Coordinate all hearing activities, including preparing and distributing correspondence and case files.
Assist with setup and operation of video conferencing equipment for hearings.
Perform a range of administrative tasks including, but not limited to, distributing incoming and outgoing mail, return mail, faxes, and other correspondence.

Benefits

medical coverage
CalPERS pension upon retirement
two weeks paid vacation per year
two weeks paid sick leave per year
two paid Professional Development Days
one paid Personal Holiday
pre-tax parking fee program
Public transit (mass transit) passes.
100 percent discount on public transit passes sold by state agencies, up to the monthly exclusion amount provided by the Internal Revenue Service (IRS).
100 percent reimbursement on public transit passes purchased by state employees, up to the monthly exclusion amount provided by the IRS
Vanpool drivers and riders
100 percent reimbursement on the monthly fee, up to the monthly exclusion amount provided by the IRS