Office Support Coordinator

Integrity Marketing Group•Cedar Falls, IA

23h•Onsite

About The Position

The Office Support Coordinator provides a positive first impression of the company, answering calls and greeting guests in a professional, courteous, and timely manner directing each to the appropriate staff members. This position provides general office support with a variety of clerical activities and related tasks.

Requirements

High school diploma and 1 year of customer service or receptionist related experience.
Excellent verbal and written communication skills.
Professional and friendly demeanor with strong customer service skills.
Ability to operate telephone systems, office equipment and handle basic troubleshooting.
Proficient in using computer systems and office software (MS Office, Outlook, Teams and calendar features).
Ability to work independently and flexibility to adapt to varying levels of incoming phone traffic based on business cycle.

Nice To Haves

Additional certifications in office administration or related fields are a plus.

Responsibilities

Answer all incoming phone calls within 3 rings and route calls to appropriate staff members, being courteous and friendly.
Understand the business cycle and staff needs in relationship to routing calls, Teams messaging, and voicemail when appropriate.
Greet all incoming guests, creating a lasting impression on everyone you encounter.
Maintain the PIPAC Office Calendar and being mindful of events and appointments that affect the availability of staff members.
Process daily outgoing mail and agent supply orders.
Maintain office/kitchen supplies and order as needed.
Perform administrative agent relations tasks including but not limited to: processing co-op submissions, agent award reporting, agency card correspondence, CE materials preparation, and data entry for various departments.
Maintain neat and organized office space including the front desk, mail room, conference room, and GAP office.
Must be capable of regular and predictable attendance to perform job tasks.
Other clerical projects and duties assigned.