Office Supervisor

Estes Express Lines•Arlington, TX

About The Position

Job Summary: Report to Operations Manager, Assistant Terminal Manager or Terminal Manager Lead, guide and direct clerical and other employees as needed to include setting targets, monitoring performance, providing coaching, counseling and development. Accountable for the management of an efficient, clean and safe LTL operation Involved in and makes recommendations in the hiring and termination processes Administer and carry out assigned portions of the Terminal Business plan as set forth by the Terminal Manager Responsible for meeting all KPI’s assigned Monitor daily payroll, employee hours, salary and line haul drivers pay and send to Payroll department Prepare and submit Payroll Change Notices for employees Monitor, review and approve all requests for vacation and personal/sick days from clerical staff Monitor and resolve freight billing and shipping reports such as the overage report, undelivered NOC and PRO reports, and the billing nightly recap report from the previous day Advise office personnel in resolving customer care issues Work directly with Corporate Payroll, Benefits and Workers Compensation Departments to submit appropriate paperwork Schedule and assign tasks for terminal office clerical staff Enforce compliance with administrative policies, procedures, safety rules and government regulations Direct and oversee investigations into causes of customer complaints and recommend/implement solutions to correct them May oversee the hazardous material receiving process May coordinate the receipt of HazMat freight with Regional OS&D specialists to ensure all policies and procedures are followed and documentation is completed May coordinate the delivery of damaged products to salvage department May order office supplies for the terminal May research and resolve claim issues May supervise the clerical staff at more than one terminal location Regular attendance is required. This is not an all-inclusive list of job requirements and/or duties and may not contain all mental and physical capabilities necessary to perform the job at all times due to circumstances. Operational, safety and other needs may require the employee to perform any and all other duties as assigned. Employees are expected, and must be able to perform all such duties and tasks.

Requirements

High School Diploma or General Educational Degree (GED), or any combination of education and experience, which would provide an equivalent background. Bachelor Degree preferred
2 years office management / supervisory experience preferred
Experience in the transportation (LTL) industry required
Must have strong leadership skills including the ability to hire, coach, counsel, train, and mentor and terminate employees.
Team building and interpersonal skills
Possess excellent verbal, written and listening communication skills
Excellent planning and organization skills
Excellent customer service skills
Must have a strong work ethic and good problem solving skills
Must be able to lift approximately 20 lbs., or more if required by the essential functions of the job
Must be able to comply with all company policies, rules, procedures and Code of Conduct
Must be able to interact well with others
Must be able to work independently, or in a team setting
Must be capable of working under tight time constraints in a high volume environment with multiple priorities
Responds well to questions; Ability to read, interpret and comply with written information and documents such as safety rules, operations / procedure manuals and maintenance instructions with a high comprehension and concentration level to include the ability to meet deadlines
Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check
Must be authorized to work in the United States
Regular attendance is required.

Nice To Haves

Bachelor Degree preferred
2 years office management / supervisory experience preferred
Experience in billing, collections, tracing and OS&D a plus
MS Office and AS400 skills preferred

Responsibilities

Lead, guide and direct clerical and other employees as needed to include setting targets, monitoring performance, providing coaching, counseling and development.
Accountable for the management of an efficient, clean and safe LTL operation
Involved in and makes recommendations in the hiring and termination processes
Administer and carry out assigned portions of the Terminal Business plan as set forth by the Terminal Manager
Responsible for meeting all KPI’s assigned
Monitor daily payroll, employee hours, salary and line haul drivers pay and send to Payroll department
Prepare and submit Payroll Change Notices for employees
Monitor, review and approve all requests for vacation and personal/sick days from clerical staff
Monitor and resolve freight billing and shipping reports such as the overage report, undelivered NOC and PRO reports, and the billing nightly recap report from the previous day
Advise office personnel in resolving customer care issues
Work directly with Corporate Payroll, Benefits and Workers Compensation Departments to submit appropriate paperwork
Schedule and assign tasks for terminal office clerical staff
Enforce compliance with administrative policies, procedures, safety rules and government regulations
Direct and oversee investigations into causes of customer complaints and recommend/implement solutions to correct them
May oversee the hazardous material receiving process
May coordinate the receipt of HazMat freight with Regional OS&D specialists to ensure all policies and procedures are followed and documentation is completed
May coordinate the delivery of damaged products to salvage department
May order office supplies for the terminal
May research and resolve claim issues
May supervise the clerical staff at more than one terminal location