Office Supervisor

Alonso & Alonso Attorneys at Law, PLLC•Dallas, TX

6d•$42,000 - $53,700•Onsite

About The Position

At Alonso & Alonso, we provide personalized attention and services tailored to meet the specific needs of each client. We achieve this through client education, consistent updates, thorough assessment of each case, and customized legal strategies based on each client's circumstances. At Alonso & Alonso, we provide personalized attention and services that are tailored to meet the specific needs of each of our clients. We achieve this through client education, consistent updates, thorough assessment of each case, and customized legal strategies based on each client's circumstances.

Requirements

Bilingual (English & Spanish)
2+ years of customer service, front desk, or administrative experience
1+ year of leadership, supervisory, or team lead experience preferred
Proficiency in Microsoft Office Suite
Strong communication and interpersonal skills
Strong organizational and multitasking abilities
Professional demeanor and leadership presence
Conflict resolution and problem-solving skills

Nice To Haves

Experience in a legal, corporate, or professional services environment
Experience supervising multi-location teams
Experience with scheduling systems or visitor management tools
Customer service or leadership certification
Process improvement or operations experience

Responsibilities

Supervise and support Front Desk Concierge team members across assigned locations
Provide onboarding and training for new front desk team members
Conduct regular coaching and performance feedback sessions
Monitor team productivity, attendance, and performance standards
Assist with scheduling and coverage to ensure front desk coverage at all times
Promote a positive, professional, and client-focused team environment
Address performance concerns and escalate to management when necessary
Ensure clients and visitors receive professional and welcoming service
Monitor quality and consistency of client interactions
Serve as an escalation point for complex client concerns or complaints
Implement service standards and client experience improvements
Ensure professionalism in communication, appearance, and conduct
Monitor phone coverage and response times
Ensure timely handling of emails, voicemails, and walk-in inquiries
Audit message accuracy and communication quality
Coordinate communication between the front desk and legal teams
Oversee appointment scheduling and calendar management
Monitor scheduling conflicts and resolve operational issues
Coordinate conference room usage and office resources
Ensure accurate tracking of appointments and client flow
Supervise administrative duties, including: Filing Data entry Document preparation Mail distribution Office supply management
Ensure consistency and accuracy in administrative processes
Monitor workflow efficiency and identify improvement opportunities
Ensure front desk and lobby areas are professional and organized
Maintain office supply levels and operational readiness
Monitor visitor sign-in procedures and office security compliance
Coordinate with IT for equipment or software issues
Oversee monthly site inspections
Coordinate with Facilities and HR Leadership for EHS concerns & vendor scheduling
Identify operational inefficiencies and recommend improvements
Track front desk metrics and report performance trends
Develop and maintain standard operating procedures (SOPs)
Assist with multi-location operational standardization
Ensure proper handling of confidential client information
Maintain compliance with company policies and procedures
Train team members on confidentiality protocols