Office Supervisor

White Plains Hospital Center•White Plains, NY

46d

About The Position

The Office Supervisor is a supervisory position, which under the direction of the Practice Administrator or assigned manager, is responsible for the daily operations of the Physician Practice Office.

Requirements

High School Diploma is required.
Minimum three years of administrative experience, including one year of management experience required, in healthcare preferred.
Basic Medical Terminology, Electronic Scheduling and Electronic Medical Record experience required
Demonstrates a flexible attitude and ability to respond to a rapidly changing and demanding environment.
Exhibits sound management skills and ability to work with physicians, staff, vendors and management team.
Exhibits courteous, cooperative and professional attitude at all times.
Motivated, enthusiastic, proactive and positive personality.
Attention to detail and deadlines necessary
Works cooperatively as a member of the team
Flexible, organized and able to set priorities
Must be able to move about the Practice constantly while attending to needs of patients, visitors and staff.
Requires continuous communication with patients, staff and visitors of all educational levels.
Requires frequent use of computers and other office equipment. Must be able to rapidly assess and respond to situational needs of patients, staff and visitors.
Must be able to adapt to a high stress environment with frequent interruptions.
May be exposed to chemicals necessary to perform required tasks. Any hazardous chemicals the employee may be exposed to are listed in the hospital's SDS (Safety Data Sheet) data base and may be accessed through the hospital's Intranet site (Employee Tools/SDS Access). A copy of the SDS data base can also be found at each site and at the hospital switchboard.

Nice To Haves

Bachelor's degree preferred, preferably with coursework in healthcare administration.

Responsibilities

Adheres to WPH Performance Standards, Policies and Behaviors
Assists with supervising daily office operations and staff
Assists Manager/Administrator in developing and implementing short- and long-term work plans and objectives for clerical functions.
Enforce guidelines and best practice workflows for prioritizing work activities, evaluating the effectiveness and modifying workflow as necessary.
Ensures that office is staffed appropriately.
Assists in the, hiring, orientation, development, and evaluation of staff.
Establishes and maintains an efficient and responsive patient flow system.
Oversees and approves office supply inventory, and that offices are opened and closed according to procedures.
Support patient experience initiatives as well as interact with patients or others on customer service issues.
Initiates and ensures all staff participates as a member of the patient care team, participates in daily huddles and attend regular scheduled practice team meetings.
Understands and adheres to the WPH Performance Standards, Policies & Behaviors
Ensures that all staff are trained and evaluated on their knowledge of and adherence to compliance policies and procedures specific to their jobs
Performs all other related duties as assigned