Office Supervisor-Blue Team Hospitalist

Trinity Health

17d•$22 - $31

About The Position

Mission Statement: ·We, St Joseph’s Health and Trinity Health, serve together in the spirit of the Gospel as a compassionate and transforming healing presence within our communities. Vision: ·To be world-renowned for passionate patient care and outstanding clinical outcomes. Core Values: ·In the spirit of good Stewardship, we heal by practicing Justice in fostering right relationships to promote common good, Reverence in honoring the dignity of every person, Excellence in expecting the best of ourselves and others; Integrity in being faithful to who we say we are. ESSENTIAL DUTIES AND RESPONSIBILITIES: Provide administrative support for OB GYN, Infectious Disease and Urogynecology departments Front desk staff report to this position who then reports to Practice Manager. Management of staff schedules Lead and participate in projects that improve patient workflows, support providers, and improve collaboration with other departments Provide reporting and data support for department initiatives Maintain patient confidentiality and adhere to HIPAA regulations as appropriate. Work cooperatively with all team members to ensure quality service at all times. Communicate respectfully and effectively with providers, clinical staff, colleagues, managers and others. Perform mandatory in-service training. Maintain a clean and safe work environment. Oversee the charge capture champions with daily revenue review with TogetherCare implementation Kronos responsibility, including scheduling, reviewing PTO requests, etc. In charge of orientation and training for front office staff. As per the coordinator JD for Caroline, she will be responsible for quality improvement and monitoring, customer service, huddles/team meetings as needed. Trained in all front desk functions so coordinator may step in to front desk duties in the event of staff vacations or illnesses. Understands and monitors work of front desk team to ensure referrals, scheduling of testing scams, prior authorizations, and surgery scheduling are completed accurately, effectively and efficiently so as to ensure outstanding patient care. Other duties as assigned to ensure smooth front office and back office, non-clinical roles function effectively and efficiently.

Requirements

Associates Degree or higher preferred
Minimum of 2 years’ experience in a medical setting and/or relevant experience preferred
Effective written and verbal communication skills
Demonstrated attention to detail, organization & effective time management
Ability to work independently with little supervision
Solid judgment to escalate issues appropriately
Demonstrated leadership abilities including ability to develop and articulate vision, effective resource utilization, ability to mentor others, and conflict mediation skills.
Advanced knowledge of Microsoft Office, related computer programs & general office machines
Strong written and oral communication skills.
Strong interpersonal, motivational and conflict resolution skills.
Strong participatory management, team building and administrative skills.
Broad based knowledge of related regulatory compliance requirements.
Medium work: Must be able to lift, bend, stoop, push and pull.

Responsibilities

Provide administrative support for OB GYN, Infectious Disease and Urogynecology departments
Management of staff schedules
Lead and participate in projects that improve patient workflows, support providers, and improve collaboration with other departments
Provide reporting and data support for department initiatives
Maintain patient confidentiality and adhere to HIPAA regulations as appropriate.
Work cooperatively with all team members to ensure quality service at all times.
Communicate respectfully and effectively with providers, clinical staff, colleagues, managers and others.
Perform mandatory in-service training.
Maintain a clean and safe work environment.
Oversee the charge capture champions with daily revenue review with TogetherCare implementation
Kronos responsibility, including scheduling, reviewing PTO requests, etc.
In charge of orientation and training for front office staff.
Responsible for quality improvement and monitoring, customer service, huddles/team meetings as needed.
Trained in all front desk functions so coordinator may step in to front desk duties in the event of staff vacations or illnesses.
Understands and monitors work of front desk team to ensure referrals, scheduling of testing scams, prior authorizations, and surgery scheduling are completed accurately, effectively and efficiently so as to ensure outstanding patient care.
Other duties as assigned to ensure smooth front office and back office, non-clinical roles function effectively and efficiently.