Office Supervisor

Havertys•Sarasota, FL

2d•$18•Onsite

About The Position

We’re looking for a bright, energetic Office Supervisor to join our Havertys Team. Advance your career with Havertys, the most established Furniture Retailer in the industry. You’ll thrive in our team environment where our focus is always superior Customer Service, Integrity, Quality, and Teamwork.

Requirements

High school diploma or general education degree (GED); or 1-3 years related experience and/or training; or equivalent combination of education and experience.
1-3 years of experience in an office environment and customer service preferred.
General computer skills with knowledge of Microsoft Word, Excel, and O365 preferred
Strong math, communication, and customer service skills
Highly organized with the ability to multitask.
Able to follow oral and written instructions and work independently with discretion.

Responsibilities

Supervise and perform all functions in the Guest Services Office.
Assist with duties required of the Office Coordinator as needed
Communicate and train any changes to company policy and procedures for the Guest Service Office.
Ensure the Guest Service Office is always staffed sufficiently.
Answer incoming calls, distribute calls/messages, and manage store voicemail.
Handle customer complaints, initiate and follow up on existing customer service tickets.
Complete daily opening and closing procedure checklists
Maintain office supplies and office machines.
Perform regular audits of the store operations as stated in the Quarterly Audit Checklist.
Assist manager with inventory.
Process AP functions: merchandise and expense invoices, RTVs, purchase orders, special orders, etc.
Make or ensure bank deposits are made daily by management.
Create and process employee sales.
May also perform HR/Payroll Duties: Process I9 Verifications.
Maintain and approve time records for hourly team members.
Ensure timecards are submitted for approval.
Assist with hiring, performance reviews, and coaching for all Office Assistants.
Conduct new employee orientations.
Ensure HR posters are current and accounted for.
Ensure OSHA logs and postings are current.
Maintain the HAZCOM book and any applicable updates and training needed.