Office Specialist – Facilities Management

Arizona State University•Tempe, AZ

1d•$20•Onsite

About The Position

Facilities Management, Maintenance Operations Management, seeks an Office Specialist. This position is an ASU benefits-eligible position. Essential Duties Under general supervision use professional and organizational skills to serve as a frontline reference source to faculty, staff, and students. Respond to University customers with empathy and thoughtfulness via phone system or electronic mail regarding service requests for Facilities Management (e.g. answer questions, direct customers to appropriate resources, provide general information by utilizing knowledge of specialized functions). Communicate with maintenance technicians, supervisors and managers on work order requests. Coordinate and execute administrative and clerical support to the department (e.g. distribute mail/messages, copying, filing. Perform computer duties and data entry with accuracy and attention to detail to maintain TMA work order system (e.g. write and accept various service request; post notes/comments to work orders. Create new files and ensure the appropriate disposition of all physical records in accordance with internal policies/procedures. Plan and prioritize workload to meet strict deadlines. Ability to multi-task. Provide assistance/backup to team members. Use knowledge of University policies and procedures. Perform other duties as assigned. Clearly communicate to perform essential functions of the job. DAYS AND SCHEDULE: Monday-Friday 8:00AM – 5:00PM This position is based at ASU’s Tempe campus and may require working from other campuses depending on operational needs. Salary rate Hourly rate of $20.00. ASU offers a comprehensive benefits package with the State of Arizona.

Requirements

High School Diploma and two-years (2) experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
Must possess a valid Arizona driver's license (minimum of Class D) upon employment and maintain throughout employment.
Post-offer of employment, selected candidate must possess an acceptable driving record which is 5 or fewer points in the most recent 39-month period from date of hire.

Nice To Haves

Experience in: a work control center environment a customer service environment using a work order system(e.g. WebTMA, Maximo, CMMS, CMS, Intuit, Quickbooks, School Dude) using Microsoft Office applications (e.g. Outlook, Excel, Word)

Responsibilities

Serve as a frontline reference source to faculty, staff, and students.
Respond to University customers with empathy and thoughtfulness via phone system or electronic mail regarding service requests for Facilities Management (e.g. answer questions, direct customers to appropriate resources, provide general information by utilizing knowledge of specialized functions).
Communicate with maintenance technicians, supervisors and managers on work order requests.
Coordinate and execute administrative and clerical support to the department (e.g. distribute mail/messages, copying, filing.
Perform computer duties and data entry with accuracy and attention to detail to maintain TMA work order system (e.g. write and accept various service request; post notes/comments to work orders.
Create new files and ensure the appropriate disposition of all physical records in accordance with internal policies/procedures.
Plan and prioritize workload to meet strict deadlines.
Ability to multi-task.
Provide assistance/backup to team members.
Use knowledge of University policies and procedures.
Perform other duties as assigned.
Clearly communicate to perform essential functions of the job.

Benefits

Flexible work schedules
22 days of accrued vacation leave, 12 days of accrued sick leave and 10 paid holidays annually for all staff.
Tuition Reduction Program for staff members, their spouses, and dependents, available on day one.
12 weeks of paid parental leave following the birth or adoption of a child
Affordable benefits package including dental, vision, and life insurance benefits.
Retirement program designed to promote long-term savings and provide income upon retirement which includes Arizona State Retirement System (ASRS)
Paid time for volunteer and professional development
Wellness program for preventative health education and screenings
Disability and leave program for income protection
Free and confidential Employee Assistance services, helping to manage personal difficulties or life challenges
ASU Discounts to sports/events along with discounts with ASU partnerships